Video not sending in MS Teams even when video is turned on

Iron Contributor

Hi all,

 

environment:

windows 10 21h2

broadband speed 3mb/s up and down

hp webcam [2mp macro]

 

we have come up with a issue for a user when using the MS teams app where the user enables the video.  she can see herself but its not sending out the video

 

The teams online using the browser works fine.  please see the attachments with the video statics in the teams app.

 

The webcam is old and we cannot find a suitable driver as its using the default MS drivers (2006).

 

other apps on windows work e.g. camera and in teams device settigns we can see the camea.  we can also check privacy and teams app is allowed to view the camera.  we have deleted the local and roaming app data as well as reinstall.

 

we will enable public preview

 

 

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