Unable to add O365 email account.

Copper Contributor

Hi All,

 

When I tried to add an O365 email account to my Outlook app I got an error.  Does anyone have an idea on this ?

 

uchi123_0-1700551076952.png

 

Thanks,

Uchira

9 Replies

Hi @uchi123,

The error message depicted in the provided image indicates that the license associated with your work or school is not compatible with Outlook for Windows. Here are potential solutions to address this issue:

- Update Outlook: Ensure that your Outlook application is running the latest version.
- Support and Recovery Assistant tool: Microsoft offers a tool designed to assist in creating or re-Previewcreating Outlook profiles.
- Create a New Profile: Attempt to establish a new profile through the Control Panel.

If these steps prove ineffective, I recommend seeking assistance from your IT department. They may need to adjust account settings or provide a compatible license for Outlook on Windows.

References:
windowsreport.com
cannot add office 365 account to outlook desktop app - Microsoft Community

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Kindest regards,


Leon Pavesic
(LinkedIn)

Hi @LeonPavesic 
Thanks for the response,
I do have a GA privilege email account with a business standard license. still, I'm getting this error while adding to the Outlook app. The app is up-to-date  


Thanks

Hi @uchi123,

thanks for the update.

Here are some additional steps you could try:

1. Reset Microsoft 365 Apps for enterprise activation state: This can help refresh the activation state of your Office apps.
Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn

2. Uninstall and Reinstall Office: If the issue persists, you might want to completely uninstall and then reinstall Office.
Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support

Microsoft 365 Business Standard Account won't activate Office 365 - Microsoft Community
Fix Outlook account problems in Office 365 for business - Microsoft Support
Set up Microsoft 365 Business Standard with a new or existing domain - Microsoft 365 admin | Microso...

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)

@uchi123 If you're unable to add your O365 email account to Outlook, check your account information, update Outlook, test autodiscover, adjust firewall or proxy settings, or disable MFA. If the issue persists, create a new Outlook profile or check for server issues.

Hi @loran820 

 

Thanks for the update,

 

Have you faced this issue?

Yes, I faced this last day.
Thanks for the response.

@uchi123 

 

What is your Outlook version?

Adding your O365 email to Outlook can be tricky, but don't worry! Double-check your info, update Outlook, and try running the Test Email tool. If that fails, explore disabling MFA temporarily or creating a new profile. Remember, Microsoft support is always there to help if needed!