Translate button grayed out in Word and Excel 2016 once signed in

Copper Contributor


Our company migrated to Office 365 ProPlus recently and we did not configured any policy to restrict the use of translate feature.

Does anyone know if we need to configure any policy to enable the translate feature in Word and Excel 2016?

The translate feature is available before we signed into our Microsoft account.  Once we signed in, the translate button will be grayed out for both Word and Excel in either Office 32 or 64 bit installation.

Office version is 1808 (Build 10730.20280)

I did some researched online and tried turning on Office Intelligent services and also enabling the Send personal information in Group Policy but still the translate button is being grayed out.

User Configuration\Policies\Administrative Templates\Microsoft Office 2016\Privacy\Trust Center
Send personal information: Enabled

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