SOLVED

Teams blank screen

Brass Contributor

Why sometimes does teams display this screen for 5 full minutes?  Like what will happen is as soon as the computer signs on, teams auto starts and keeps sending the teams notification noise but its unable to sign in.  When you google this one of the suggestions is to sign out.  So you click your icon in the top right sign out.  Then on the next screen which looks like this but has two teams account, you click on your work account that has the MS E5 license, and it disappears, so all you see is the blank screen with the background for 5 full minutes. 

Its always very difficult to start up teams.  Especially when working from home over the Global Protect VPN.  It eventually connects but it just fights with you so much.

 

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2 Replies
best response confirmed by kjstech (Brass Contributor)
Solution
Hi @kjstech,
clear the teams cache and sign-in again.
C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe -> delete all subfolders

Good idea @chrisslroth .  Its seems ok today.  We'll keep an eye on it!

Theres a ton of people in our org every day put in help desk tickets that teams wont open and we will install it for them, but then if another user logs in to the machine, they dont have it.  I'll start a new thread for that issue.

1 best response

Accepted Solutions
best response confirmed by kjstech (Brass Contributor)
Solution
Hi @kjstech,
clear the teams cache and sign-in again.
C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe -> delete all subfolders

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