Records Management: Event Based Label not working

New Contributor

Hello Tech community,


I created an event based labeling policy as follows:

1: Created an event type

2: Created a file plan to retain files & classify as a record based on an event

3: Published the label to SharePoint and OneDrive


I manually entered a Compliance Asset ID value, ex: ABC123 to a file in SharePoint


I triggered an event based on the 'event type', provided the keyword ABC123


Expectation: The retention label is automatically applied to the file, however, I do not see it applied. The policy was created a week ago, so it cannot be a timing sync issue



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