Apr 13 2023 11:26 PM
Apr 13 2023 11:26 PM
Hi, I switched to the "New Outlook" a while ago (using for an M365 enterprise account). It worked fine for a while, then it started updating the inbox view when new mail arrived. That is, if Outlook is open with the Inbox folder displayed and a new mail arrives, the unread count next to Inbox in the folder pane increases by one, but the new mail is not displayed. Only when I switch to another folder and then back to Inbox do I see the new mail.
It works fine in the browser (although it looks 100% identical otherwise).
You have Microsoft Outlook Version 1.2023.405.100 (Production).
Client Version is 20230331005.09
Apr 14 2023 01:32 AM
That could be related to many things. Let's try some troubleshooting:
1- When you're in your inbox folder, go to "View" and click on "Reset View". After that, restart Outlook.
2- Create a new Outlook profile and check the behavior.
3- Install the Microsoft Support and Recovery Assistant, (Download Microsoft Support and Recovery Assistant from Official Microsoft Download Center), and select "Outlook" - "I'm having problems sending, receiving, or finding email messages". Follow the instructions provided by the tool.
If all the above points didn't help, try an office quick reppair from Control Panel - Programs and Features. Select "Office365 Apps" and click on "Change":
You could also go ahead with an online repair, but that takes some time, ( it's basically like a reinstallation ).
Hope you find the solution. Good luck :)
Apr 14 2023 07:25 AM
Apr 14 2023 08:08 AM
Thanks for sharing.
And if you disable that "New Outlook" option works all well again?
Because maybe it's only a performance issue/bug related to that version that will be fixed in future updates.
If disabling that option all works fine, I would bet for that.
If you face the same behavior without that option, then my previous troubleshooting will still be valid.
Apr 14 2023 08:28 AM
Apr 17 2023 01:56 AM
Can you disable it ? When I click on the "new outlook" slider the slider doesn't switch to the left but stays at the right.
The change with this "new outlook" it too brutal with the previous version. I would like to switch back but nothing happens when I click it....
Apr 17 2023 01:59 AM
Apr 17 2023 02:05 AM
@svhelden when clicking the "old" outlook icon (not the one with the "PRE" text in the icon, see image here below for the difference) it still started the new outlook.
But when opening it "as administrator" I can use the old Outlook again... so I'm working like this now, sounds very logic isn't it.
Apr 17 2023 02:08 AM
Apr 17 2023 02:25 AM
Apr 23 2023 11:01 PMSolution