Powerpoint not opening

%3CLINGO-SUB%20id%3D%22lingo-sub-2148673%22%20slang%3D%22en-US%22%3EPowerpoint%20not%20opening%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2148673%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20have%20a%20subscription%20from%20my%20university%20for%20Microsoft%20office%20365%20and%20am%20using%20MacOS%20Big%20Sur.%20However%2C%20my%20PowerPoint%20doesn't%20work%20(The%20application%20keeps%20bouncing%20in%20the%20dock%20and%20later%20shows%20not%20responding).%20I%20have%20tried%20to%20reinstall%20the%20office%20several%20times%20but%20the%20same%20problem%20persists.%20Apart%20from%20that%20everything%20works%20perfectly%20fine%20(Word%2C%20Excel%2C%20Outlook).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2150203%22%20slang%3D%22en-US%22%3ERe%3A%20Powerpoint%20not%20opening%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2150203%22%20slang%3D%22en-US%22%3E%3CP%3EHello%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F971968%22%20target%3D%22_blank%22%3E%40Khushboo17%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20license%20is%20assigned%20to%20you%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ekindly%20use%20the%20link%20to%20uninstall%20the%20product%20completely%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Funinstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EUninstall%20Office%20for%20Mac%20-%20Office%20Support%20(microsoft.com)%3C%2FA%3E%3C%2FP%3E%3CP%3EEnsure%20these%20files%20are%20removed%20completely%3C%2FP%3E%3CP%3EOpen%20the%26nbsp%3B%3CSTRONG%3EContainers%3C%2FSTRONG%3E%26nbsp%3Bfolder%20and%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3Ectrl%2Bclick%3C%2FSTRONG%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Eeach%20of%20these%20folders%20and%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3EMove%20to%20Trash%3C%2FSTRONG%3E.%20Note%20that%20some%20of%20these%20folders%20may%20not%20be%20present.%3C%2FP%3E%3CUL%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.errorreporting%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.Excel%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.netlib.shipassertprocess%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.Office365ServiceV2%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.Outlook%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.Powerpoint%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.RMS-XPCService%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.Word%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSTRONG%3Ecom.microsoft.onenote.mac%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%3CSTRONG%3Ereinstall%20the%20product%26nbsp%3B%20using%20the%20link%20%3CA%20href%3D%22https%3A%2F%2Fofficecdn.microsoft.com%2Fpr%2FC1297A47-86C4-4C1F-97FA-950631F94777%2FMacAutoupdate%2FMicrosoft_Office_16.45.21011103_BusinessPro_Installer.pkg%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fofficecdn.microsoft.com%2Fpr%2FC1297A47-86C4-4C1F-97FA-950631F94777%2FMacAutoupdate%2FMicrosoft_Office_16.45.21011103_BusinessPro_Installer.pkg%3C%2FA%3E%3CA%20href%3D%22https%3A%2F%2Fofficecdn.microsoft.com%2Fpr%2FC1297A47-86C4-4C1F-97FA-950631F94777%2FMacAutoupdate%2FMicrosoft_Office_16.45.21011103_BusinessPro_Installer.pkg%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fofficecdn.microsoft.com%2Fpr%2FC1297A47-86C4-4C1F-97FA-950631F94777%2FMacAutoupdate%2FMicrosoft_Office_16.45.21011103_BusinessPro_Installer.pkg%3C%2FA%3E%3CBR%20%2F%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fofficeupdates%2Fupdate-history-office-for-mac%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EUpdate%20history%20for%20Office%20for%20Mac%20-%20Office%20release%20notes%20%7C%20Microsoft%20Docs%3C%2FA%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3Eplease%20let%20me%20know%20the%20behavior%20when%20this%20has%20been%20achieved%20%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi, I have a subscription from my university for Microsoft office 365 and am using MacOS Big Sur. However, my PowerPoint doesn't work (The application keeps bouncing in the dock and later shows not responding). I have tried to reinstall the office several times but the same problem persists. Apart from that everything works perfectly fine (Word, Excel, Outlook).

1 Reply

Hello@Khushboo17 

What license is assigned to you?

 

kindly use the link to uninstall the product completely

Uninstall Office for Mac - Office Support (microsoft.com)

Ensure these files are removed completely

Open the Containers folder and ctrl+click each of these folders and Move to Trash. Note that some of these folders may not be present.

  • com.microsoft.errorreporting

  • com.microsoft.Excel

  • com.microsoft.netlib.shipassertprocess

  • com.microsoft.Office365ServiceV2

  • com.microsoft.Outlook

  • com.microsoft.Powerpoint

  • com.microsoft.RMS-XPCService

  • com.microsoft.Word

  • com.microsoft.onenote.mac

reinstall the product  using the link https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Offi...https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Offi...

 

 

Update history for Office for Mac - Office release notes | Microsoft Docs

 

please let me know the behavior when this has been achieved