Page rendering issues in Print Layout

Copper Contributor

For a few weeks, we have been noticing some rendering issues in Word documents in the Print Layout view on all the computers in our company:

  • Either the second page does not render (though is present, both content-wise and also indicated with the scrollbar), it is simply not displayed,
  • or neither one of the pages is rendered.


Issue found in:

  • Word 365, versions 2109 (build 14430.20234) and newer, both 32-bit and 64-bit versions
  • Microsoft 365 Apps for Businesses
  • Windows 10 (20H2) Windows 11 (21H1) and Windows Server 2016 (1607)


Findings so far:

  • We experience the issues in documents with 2 pages.
  • We experience the issues when Word is maximized.
  • We experience the issues in all 2-paged documents stemming from a template file (which has not been changed in the last 5 years).


  • Word versions older than the version 2109 (build 14430.20234; Current channel) work just fine. We have tried the following versions:
    Release dateVersionChannelResult
    Dec 3rd2111; 14701.20226CurrentRender issues
    Oct 12th2109; 14430.20298CurrentRender issues
    Oct 12th2102; 13801.21004Semi-Annual EnterpriseNo issue
    Oct 6th2109; 14430.20276CurrentRender issues
    Sep 28th2109; 14430.20234CurrentRender issues
    Sep 14th

    2108; 14326.20404

    CurrentNo issue
    Aug 25th2108; 14326.20238CurrentNo issue
  • I could reproduce the issue on my private computer at home (not connected to the company network), using my university account (Microsoft 365 for Enterprises).


  • When Word is in windowed mode, the pages render fine (not in Windows 11).
  • In some cases, none of the pages are rendered and in other cases only the second page is not rendered – we couldn't figure out what this depends on.
  • If only the second page is not rendered, zooming out messes up the whole rendering of the document.


  • If only the second page is not rendered, making any sort of change to the document (typing a letter, changing a color, ... forcing a re-render basically) makes the content reappear.
  • Switching to a different view (Read Mode / Web Layout) and back makes the content reappear.
  • Zooming to over 130% (or more, the value also seems to depend on the resolution of the screen?) makes the content reappear.
  • The contents of the page exist (according to word count, page count and navigation panel), they are just not rendered (see screenshots).


  • The issues might be related to having custom styles defined and used in the document. By custom styles I mean having some redefined headings (padding, tab stops, etc.).
  • We tried to recreate the file from scratch, it worked on Windows 11, but broke on Windows 10. The styles have not been changed for the last 5 years and have never caused any issues before. I'd like to put extra emphasis on the issues happening only if the document has 2 pages.
  • Compatibility mode does not change anything.
  • Setting different printers as the active printer does not change anything.

GD23283-3 and GD23283-7 are attempts to rebuild the template (3 works on all computers, 7 doesn't work on any), STANDARD is the old template file and the remaining files are just to showcase the issue.

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