For a few weeks, we have been noticing some rendering issues in Word documents in the Print Layout view on all the computers in our company:
Either the second page does not render (though is present, both content-wise and also indicated with the scrollbar), it is simply not displayed,
or neither one of the pages is rendered.
Issue found in:
Word 365, versions 2109 (build 14430.20234) and newer, both 32-bit and 64-bit versions
Microsoft 365 Apps for Businesses
Windows 10 (20H2) Windows 11 (21H1) and Windows Server 2016 (1607)
Findings so far:
We experience the issues in documents with 2 pages.
We experience the issues when Word is maximized.
We experience the issues in all 2-paged documents stemming from a template file (which has not been changed in the last 5 years).
Word versions older than the version 2109 (build 14430.20234; Current channel) work just fine. We have tried the following versions:
I could reproduce the issue on my private computer at home (not connected to the company network), using my university account (Microsoft 365 for Enterprises).
When Word is in windowed mode, the pages render fine (not in Windows 11).
In some cases, none of the pages are rendered and in other cases only the second page is not rendered – we couldn't figure out what this depends on.
If only the second page is not rendered, zooming out messes up the whole rendering of the document.
If only the second page is not rendered, making any sort of change to the document (typing a letter, changing a color, ... forcing a re-render basically) makes the content reappear.
Switching to a different view (Read Mode / Web Layout) and back makes the content reappear.
Zooming to over 130% (or more, the value also seems to depend on the resolution of the screen?) makes the content reappear.
The contents of the page exist (according to word count, page count and navigation panel), they are just not rendered (see screenshots).
The issues might be related to having custom styles defined and used in the document. By custom styles I mean having some redefined headings (padding, tab stops, etc.).
We tried to recreate the file from scratch, it worked on Windows 11, but broke on Windows 10. The styles have not been changed for the last 5 years and have never caused any issues before. I'd like to put extra emphasis on the issues happening only if the document has 2 pages.
Compatibility mode does not change anything.
Setting different printers as the active printer does not change anything.