Outlook to use like hubspot or Zendesk

Copper Contributor

Hi everyone, 

I would like to know how to manage shared mailboxes to be able to use like helpdesk app like hubspot or Zendesk and still have ability from outlook to send own email and have calendar or scheduling . And preferably able to connect to ERP system (Netsuite).
Please share how you manage in this area in your workplace. Thanks.


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