09-02-2018 04:44 AM
09-02-2018 04:44 AM
I've just purchased Office 365 and the Outlook app. seems to be a bit buggy. I will open it and leave it for a few hours and it will stop sending/receiving. I then see that there is an error message down at the bottom in the status bar. The same thing happens if I leave the app open overnight. Closing it and then reopening it seems to solve the problem but I'd like to fix it permanently. I don't have the error message handy, but I can post it later today if needed. Can someone suggest a fix? Many thanks.
09-02-2018 05:53 AM
09-02-2018 06:31 AM
Thanks very much for your suggestions. I'll give them a try and report back.
09-02-2018 03:25 PM - edited 09-02-2018 03:26 PM
Here is the error message that appears after a few hours. It works fine when first opened.
09-05-2018 06:13 AM
According to this article, https://support.microsoft.com/en-us/help/813514/error-occurs-when-you-send-or-receive-an-email-messa..., the error you're receiving (0x800ccc0d) might be related to a POP account. I'm not sure if that's really the case for you, but it's not optimal to use POP or IMAP
09-05-2018 06:45 AM
Thanks for your help Victor. I'll give that a read. Tell me something though, if it's not optimal to use pop or imap, what do you suggest as an alternative?
09-05-2018 07:29 AM
09-05-2018 07:33 AM
09-05-2018 07:38 AM
09-05-2018 07:52 AM
09-05-2018 10:31 AM
Thanks guys, but I am using the new Outlook 365 for my email.
09-05-2018 11:45 PM
09-08-2018 12:44 PM
I'd definitely recommend moving yourself off of POP/SMTP and migrating to the best experience with MAPI over HTTP.
As the folks have mentioned in this thread, you'll need to sort out a load of DNS and get autodiscover working correctly to connect to the right OA endpoint.
09-08-2018 02:16 PM
Thanks very much for the advice, but being a noobie, could you explain in detail how I would do this migration?
09-11-2018 12:12 AM
First of all, you should add your domain to Office 365 - https://portal.office.com/adminportal/home#/Domains. While running the wizard to add your domain to Office 365, you will be asked make some changes to your DNS records. If these changes are done, then you are only left to configure a new Outlook profile that connects to your Office 365 mailbox and you're done.
Modifying the DNS records for your domain can cause mail flow interruptions, so you might want to have someone that understands this things guiding you.
09-14-2018 02:27 PM
Just wanted to straighten out a few misunderstandings here (MS you should really differentiate your product naming), there IS such a thing as "Outlook 365", and "Office 365" need not be a cloud service as such. It is also a way to purchase the Office Suite of Applications.
The OP has just purchased Office 365 Home (my best guess) which is an application with very few cloud offerings connected to it. Sadly Exchange online is not a part of it... This is where "Outlook.com Premium" would come into play, as Exchange Online is primarily focused on business customers.
Outlook.com Premium has a VERY easy migration wizard and most people will be able to follow it.
So basically the OP has purchased the latest and greatest Outlook desktop client (which is now branded Outlook 365 if you stay current on your updates) - and is using it with a (sorry to say it) crappy mail provider.
Victor, you need not purchase Outlook.com Premium og Office 365 with Exchang eOnline.. but you should consider it, it is a very good service, and Outlook.com Premium is dirt cheap compared to Exchange online. https://premium.outlook.com/?sl=1#/OfferV3
09-14-2018 10:31 PM