Dec 09 2020
- last edited on
Apr 01 2022
For the past few weeks, I have had an issue with my Global Admin account in Office 365. When I try to either go directly to the page from a shortcut or from the link after the initial login to portal.office.com, I get a notice that says:
We are sorry, something went wrong.
Please try refreshing the page in a few minutes. If the problem persists, please visit status.office.com for updates regarding known issues.
Dec 22 2020 07:13 AM
Well I resolved the issue but not sure if what I did actually fixed it or if its just a coincidence that the problem doesn't exist now.
Actually now that I think of it I did two things.
I had reloaded the OS on my home PC, which was having the same issues listed above, and I couldn't get logged into OWA or setup Outlook. So I did the following:
1. I ran the "Microsoft Support and Recovery Assistant" About the Microsoft Support and Recovery Assistant - Office Support
2. The assistant didn't resolve the OWA/Outlook issue so I found an article that said to make sure that your account (Mine is Global Admin in O365) is ONLY having the Global Admin permissions and not any of the others. Mine had a few of the others listed which I removed.
The Second one seemed to fix the OWA/Outlook authentication issue. That was two days ago.
I noticed today that the issue of accessing the O365 Admin pages is not happening anymore either. So hopefully this helps someone else out there.
I would suggest making sure that you are ONLY listed as Global Admin and nothing else and try that. If that doesn't work then try the Recovery Assist.
Even though this is a newly installed OS, my Chrome information is synced between work and home. Plus the original issue happened even using incognito in Chrome.