Apr 22 2021
- last edited on
Feb 01 2023
I'm using Outlook web through the latest version of Edge and my signature stopped showing in new/reply as of the 21/04. It only comes back if I open the "settings" area click on "compose and reply" and close the window. But if I navigate away from emails, say the calendar and come back it goes again.
Its been working fine for years and its starting to affect other users in our 365 tenancy today.
Apr 28 2021 03:07 AM
Apr 28 2021 06:47 AMSolution
We found out that there is a known issue with the signature. "Current status: We've determined that a recent Outlook on the web update introduced a code issue, resulting in the impact. We've developed and are validating a fix which we expect to be ready for deployment in the next few hours and complete by our next scheduled update on Wednesday, April 28, 2021." @Noel1664
Apr 28 2021 06:54 AM
Apr 28 2021 07:33 AM
@Noel1664 it appears when the option 'add signature to all fwds and replies' is selected, no signature works, neither manually added or automatically.
so removed that option again...
one of the gazillion issues with ms365 which makes me advise googledocs way more than this
May 10 2021 09:35 AM
May 21 2021 12:37 AM
May 28 2021 04:17 AM
Jun 02 2021 02:47 PM
Aug 03 2021 01:16 PM
I am having the same issue as others on this thread. The signature will stop displaying on new emails, replies, or forwarded emails. The Insert Signature button does nothing. I have to go into settings and open the signature page then the next few emails will display the signature as expected. Then it will disappear again. Really frustrating and time-consuming for such basic email functionality to not just work.
Aug 19 2021 09:15 AM
It is now several months later and still having the same issue that was mentioned. I have changed the options so many times and try to add my signature manually and still nothing happens.
I have tried even going through the rules and inserting a disclaimer and that doesn't always go through either!
What happened and how can this be fixed?
Aug 25 2021 03:11 AM
Aug 25 2021 11:36 AM
@Bojan_Nose, thank you for the reply. I want to be completely up-front here so you know where I'm coming from. I know enough about tech to be dangerous but I leave the tech-talk to the "computer people" who can really dig in and do what they do and understand each other better than I can.
I understand using PowerShell from what you're saying, but since I have a hosted Exchange account and not an on-premise version, I don't know if I have PowerShell access. And if I do, I wouldn't know how to even get that and would be concerned I'd mess something else up while trying to make edits!
So, what I'm hoping is that you or anyone else here may know what else to do other than hoping a fix will be available as I have no signature at the moment on my emails unless I copy/paste from other messages into the body of my emails which is not an ideal situation.
Thanks so much!