Dec 04 2018
- last edited on
Feb 06 2023
I have a couple of employees that want to use the whiteboard app on there iPad pro's, but for some reason they are not able to log in with there work account. It seams to be stuck on the " Taking you to your organization sing-in page" once you select the work or school option. Has any one else seen this or have a solution to this?
Dec 04 2018 02:47 PM
Dec 04 2018 02:50 PM
Yea, i confirmed in the our portal that it is enable for organization. I also downloaded the app on my windows 10 laptop and was able to log in with no problem.
Dec 04 2018 02:53 PM
Dec 04 2018 03:19 PMSolution
Dec 04 2018 04:11 PM
Well, that worked great thanks. I would have never thought i needed that app installed also.
Dec 04 2018 04:52 PM
Dec 04 2018 05:48 PM
I’ve been having the same problem for a month. I used to be able to use whiteboard but then it stopped working. Authenticator doesnt do anything for me. I can see my work account. I’ve set it up for backup of credentials using a personal account. When i start up whiteboard it brings up authenticator and allows me to select my work account. Doessnt get past ‘signing you in’ though.
Using my other work account for another business works just fine.
Were looking at it on the corporate side as well to see if anything is blocked. But all my other office 365 apps work fine. Puzzled....
Jan 09 2019 09:39 AM
Are others still having this issue? I am and have been unable to find a solution. BTW, I have confirmed with my admin that we are authorized, it works on my iPhone but not ipad and I use the Authenticator application. Appreciate the help!
Jan 09 2019 10:08 AM
Jan 09 2019 12:16 PM
Jan 17 2019 03:17 PM
Thanks Robin. Still an issue here as well. The odd thing for me is that it works on my iPhone but not my iPad. I have the same MS Authenticator app and Azure profile on both devices as well. All other Office365 apps work on both. Again, thanks for weighing in and please let me know if you hear of a resolution.
Feb 01 2019 08:38 AM
I've got the same issue as well for my iPad pro. I can access whiteboard on my windows 10 desktop, but on my ipad it says that whiteboard sign in isn't enabled. But it is since we're able to sign in everywhere else. I tried with Authenticator and it gives me the same results as the rest. Shows me my AD account, I select it, and then it still won't sign me in.
Feb 01 2019 08:46 AM
I try every day and still no joy :) Low priority on our network team to see if it's blocked on our end. But seeing these other reports, I'm not so sure.
Maybe as they work on whiteboard in context with Teams meetings they'll improve it - I've also noticed that there are some funky display issues when looking at a board on a phone - things shift around when they shouldn't.
Feb 01 2019 08:50 AM
I'm the admin at my org and I know it's not blocked for us, so that definitely can't be the root of the issue. Hopefully Microsoft will get to the bottom of it soon because this program would definitely shine on a tablet where you can write/draw with a stylus. It's fairly clunky on a desktop machine.
Feb 01 2019 02:26 PM
I was finally able to solve it by completely deleting the Whiteboard and Authenticator app from my device. I reinstalled the authentication app first and set it up using the scanned QR code from my https://account.activedirectory.windowsazure.com/securityinfo#/register?view=LandingPage
Then I reinstalled the Whiteboard app and signed in successfully via the authenticator app. Candidly I thought I had done this before and still not been able to get the app to work but for some reason it worked this time. Hope this helps others.
Feb 01 2019 02:52 PM
Thanks for the info - I'm glad you got it to work. I've tried that a bunch of times and tried it again just now.
When I re-install the Authenticator app, it comes up with all my accounts already there. I can't do anything with them - there is no 'setup' options using QR codes or anything else.
And then Whiteboard just acts the same way - plain box asking for 'work or school' or 'personal', then spins awhile and the 'we couldnt sign you in'.
There's something really goofy with that Authenticator app, If you look at 'help' it says it 'helps you sign in to your accounts if you use two-factor authentication'.
We don't. And my account signins are fine everywhere else and in all other applications.
So I've deleted Authenticator again. There must be some setting somewhere that's been corrupted.
Feb 07 2019 08:03 AM
Well, wonder of wonders, there was an update to iOS Whiteboard yesterday (version 1.19101103) - just downloaded it today. I can now access whiteboard with work account. Description of change had 'We've addressed a bug that occasionally caused a loading issue at start-up for certain devices' - maybe that was it.
Feb 07 2019 09:14 AM
Miracle of miracles! I, too, am now able to log in with my work account with the new whiteboard update on my iPad. This is excellent news because I think this program was really made for tablet use.