Copilot for Microsoft 365 Tech Accelerator
Feb 28 2024 07:00 AM - Feb 29 2024 11:00 AM (PST)
Microsoft Tech Community

Microsoft Forms NPS question Record -1

Copper Contributor

Hi!

I have a form with a NPS question. My question form has been created and has been running since September 1 2021. But since December 13, 2022, the answer -1 (negative 1) is periodically recorded in the answers. I don't know the reason and how to fix it. Answered with a choice of all available options in turn (0-10, do not answer (made the question optional)) - the entries are correct. I didn’t change the form for a very long time, I don’t understand how when choosing 0-10, negative 1 is written. And it happened in different forms

 

Problem happens when you reply from a mobile device

 

Video 

 

HelenSana_0-1642495438411.png

 

problem - customer responses

HelenSana_1-1642495541968.png

My test at Desktop

HelenSana_2-1642495603988.png

 

 

 

3 Replies
I have the same problem, a few days ago it was working fine and suddenly all the answers from the mobile phone are recorded as -1

@HelenSana I have the exact same problem. I'm building a workaround - the form is used in a PowerAutomate automation. Let me know if you find a fix please!

i use PA before and now. The problem remains :(