Microsoft 365 Updates Monthly Channel

[oryxway]

We are currently experiencing challenges with updating our devices via Intune using Microsoft 365 Apps for Windows 10 and later. Initially, our update channel was set to "Monthly Channel." However, upon attempting manual updates by users, the system would unexpectedly roll back to version 2311. In response to this issue, we reverted the update channel back to the "Current Channel" in alignment with Microsoft's recommendations.

Subsequently, some users who remain on version 2311 are encountering difficulties updating to the April 2024 or May 2024 versions. Despite attempting manual updates, the system erroneously indicates that the software is up to date.

We urgently seek clarification on the following matters:

Why are users on version 2311 unable to update to the latest versions for April 2024 or May 2024?
Why does the system incorrectly report that users are up to date when attempting manual updates in the Monthly Channel, leading to rollbacks to older versions?

[#2]

@oryxway 

One of the reasons is related conflict with the rollback, please check logs and latest version before the upgrade for the user rollback to version 2311

[#3]

Please check out this blog post by Dave on the update flow. Pay close attention to the priority list in the lower third of the article. If the device is not up to date and saying it's up to date, there is most likely a target version key present telling the device to not move above the designated build.

https://techcommunity.microsoft.com/t5/microsoft-365-blog/understanding-office-365-proplus-updates-f...