Apr 10 2019
- last edited on
Feb 06 2023
Strange thing happened last week. I'm an Office 365 Business Premium customer thru my employer. I used to have Word, Excel, Powerpoint, etc in my list of All Apps. They've disappeared. I still have a dozen others (Outlook, Delve, Forms, Kaizal, etc) and I can still use the online versions of Word, Excel, etc by opening existing documents but I can't launch the app independently and create new.
I have poked around account settings, etc, but can't get a resolution.
Here's a screenshot of what I have
And my account status:
Apr 10 2019 08:37 AM
Apr 10 2019 10:50 AM - edited Apr 10 2019 10:53 AM
Yes, it's enabled. I can even go to a OneDrive folder and select New>Word, Excel, etc and start them that way. They're just not in my list of apps
Apr 11 2019 04:58 AM
@adam deltinger - Same deal, only Outlook appears from the general Office suite (along with all the other Kaizan/Sway etc)
Apr 11 2019 07:59 AM
Apr 11 2019 11:16 AM
@Christopher Hoard Yes, I've done it in multiple browsers and on different platforms. Same thing.
Apr 12 2019 08:21 AM
@adam deltinger Only affecting me and it used to work fine. I tried to create a ticket but the admin portal won't allow me to bc I'm not an admin