SOLVED

Long Delay in receiving my email.

New Contributor

Yesterday, I had several emails that were sent to me that I didn't receive them until about 4 hours later. I am seeing this from time to time. I'm not sure if it is an outlook problem or Comcast. Can you help me determine who is the problem. 

 

Here is the header of one of the emails:

 

Received: from resimta-a1p-087357.sys.comcast.net ([96.103.145.204])
by reszmta-a1p-087749.sys.comcast.net with ESMTP
id bncupOr99qIo1bnkXpokLV; Mon, 13 Mar 2023 19:22:25 +0000
Received: from NAM02-SN1-obe.outbound.protection.outlook.com
([IPv6:2a01:111:f400:7ea9::71a])
by resimta-a1p-087357.sys.comcast.net with ESMTP
id bnfZps6sXgEyGbnfZp9ICb; Mon, 13 Mar 2023 19:17:18 +0000
Received: from BYAPR08MB4134.namprd08.prod.outlook.com (2603:10b6:a02:90::23)
by BY3PR08MB7011.namprd08.prod.outlook.com (2603:10b6:a03:369::16) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6178.24; Mon, 13 Mar
2023 19:17:15 +0000
Received: from dovdir2-hoa-01o.email.comcast.net ([96.103.146.20])
by dovback2-hoa-24o.email.comcast.net with LMTP
id +AXeHpSsD2QZMQAAYuhdmw:T56:P1:P1
(envelope-from <email address removed for privacy reasons>)
for <email address removed for privacy reasons>; Mon, 13 Mar 2023 23:09:59 +0000
Received: from BYAPR08MB4134.namprd08.prod.outlook.com
([fe80::5968:fb6a:f0dc:f5da]) by BYAPR08MB4134.namprd08.prod.outlook.com
([fe80::5968:fb6a:f0dc:f5da%6]) with mapi id 15.20.6178.024; Mon, 13 Mar 2023
19:17:14 +0000
Received: from reszmta-a1p-087749.sys.comcast.net ([96.103.146.20])
by dovpxy-hoc-11o.email.comcast.net with LMTP
id +AXeHpSsD2QZMQAAYuhdmw:T56
(envelope-from <email address removed for privacy reasons>)
for <email address removed for privacy reasons>; Mon, 13 Mar 2023 23:09:59 +0000
Received: from dovpxy-hoc-11o.email.comcast.net ([96.103.146.20])
by dovdir2-hoa-01o.email.comcast.net with LMTP
id +AXeHpSsD2QZMQAAYuhdmw:T56:P1
(envelope-from <email address removed for privacy reasons>)
for <email address removed for privacy reasons>; Mon, 13 Mar 2023 23:09:59 +0000
From: "Steven Denton" <email address removed for privacy reasons>
To: <email address removed for privacy reasons>
References: <054e01d955dd$8eca8270$ac5f8750$@comcast.net>
In-Reply-To: <054e01d955dd$8eca8270$ac5f8750$@comcast.net>
Subject: RE: Making good progress on indexing all website pages
Date: Mon, 13 Mar 2023 13:17:14 -0600
Message-ID: <email address removed for privacy reasons>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_0125_01D95657.10670230"
X-Mailer: Microsoft Outlook 16.0
X-CAA-SPAM: F00000
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X-Xfinity-Message-Heuristics: IPv6:Y;TLS=1;SPF=1;DMARC=
Authentication-Results: resimta-a1p-087357.sys.comcast.net;
dkim=pass header.d=lewismarine2.onmicrosoft.com header.b=ve6hH9AI
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X-Comcast-SMTP-Spoor: http://lewismarine.com
http://mail-sn1nam02on2071a.outbound.protection.outlook.com
X-MS-PublicTrafficType: Email
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X-Forefront-Antispam-Report: CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:BYAPR08MB4134.namprd08.prod.outlook.com;PTR:;CAT:NONE;SFS:(13230025)(396003)(39840400004)(136003)(366004)(346002)(376002)(451199018)(86362001)(38070700005)(166002)(40140700001)(33656002)(99936003)(122000001)(55016003)(38100700002)(66556008)(64756008)(66476007)(8676002)(66946007)(6916009)(76116006)(52536014)(8936002)(66446008)(41300700001)(478600001)(316002)(6506007)(44832011)(5660300002)(2906002)(83380400001)(71200400001)(7696005)(9686003)(186003)(53546011);DIR:OUT;SFP:1102;
X-OriginatorOrg: lewismarine.com
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 13 Mar 2023 19:17:14.6750
(UTC)
X-MS-Exchange-CrossTenant-Network-Message-Id: c0e8300f-bb40-4301-02ec-08db23f78de0
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X-MS-Exchange-CrossTenant-AuthSource: BYAPR08MB4134.namprd08.prod.outlook.com
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X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY3PR08MB7011
Content-Language: en-us
X-MS-Has-Attach: yes
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3 Replies

@bstone81 

Are OWA and mobile app the same? 

Would suggest to conduct message trace to have better insight

Yes, same outcome on the OWA and mobile, as well as my Outlook install on my laptop. All three sources had the email show up 4 hours later than when it was sent. The email that the message was sent to was email address removed for privacy reasons. So the probable cause of the delay was either comcast's servers or Outlook servers.
best response confirmed by bstone81 (New Contributor)
Solution
After running the "header email" through an Email Header Analyzer I discovered that an IP address that was assigned to comcast was tagged as being blacklisted. So I will asked Comcast to address this issue. Thanks for looking at this.