Issues with OneNote after email address change - Error code: 0xE0000024 c3zov

Occasional Visitor

Hi all!

 

I've changed my surname meaning my email address has also changed and now I have issues with OneNote sync, getting error code: 0xE0000024 c3zov. I am unable to add any new notebooks, I can only access small part of my existing files on the browser. Any ideas how to fix this please?

1 Reply

@Joanna_Cresswell 

Hi Joanna - have you tried reopening the OneNote notebooks from Office portal?   https://answers.lancaster.ac.uk/display/ISS/OneNote+notebooks+fail+to+sync+after+Office+365+username... this URL has some screenshot on doing this.

 

I would also recommend signing out of OneNote by clicking your name in the top right and re-signing in using your updated email address - your office 365 account should be the same so there shouldn't be any permission issues