SOLVED

incoming emails going to the junk folder for all the users under our domain

Copper Contributor

In the last 8 hours I started receiving complaints from users that they are finding emails from trusted senders in their junk folders, when I investigated I found that this is happening to all the users under our  account.

 

No exchange rules have been added.

 

I have been checking for an fault and solution to this problem with no success.

2 Replies
best response confirmed by mushag (Copper Contributor)
Solution

Hello @mushag 

 

I understand that incoming emails going to the junk folder for all the users under your domain

 

Since it is happening to all users I suspect it has to be an organization wide level troubleshooting, you need to pick a user (Maybe you if you are affected) get a sample email from the Junk folder and extract the message header use the Microsoft header analyzer https://mha.azurewebsites.net/ to check the following headers

EmekaNgene_0-1660048713796.png

use this link below to understand the scores

https://docs.microsoft.com/en-us/Exchange/antispam-and-antimalware/antispam-protection/antispam-stam...

 

Then you can also do a message trace to see and check the message events 

https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-...

 

from experience, I suspect anti-spam policy

 

Goodluck Mate! 

Many thanks, the problem seems to have resolved itself.
1 best response

Accepted Solutions
best response confirmed by mushag (Copper Contributor)
Solution

Hello @mushag 

 

I understand that incoming emails going to the junk folder for all the users under your domain

 

Since it is happening to all users I suspect it has to be an organization wide level troubleshooting, you need to pick a user (Maybe you if you are affected) get a sample email from the Junk folder and extract the message header use the Microsoft header analyzer https://mha.azurewebsites.net/ to check the following headers

EmekaNgene_0-1660048713796.png

use this link below to understand the scores

https://docs.microsoft.com/en-us/Exchange/antispam-and-antimalware/antispam-protection/antispam-stam...

 

Then you can also do a message trace to see and check the message events 

https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-...

 

from experience, I suspect anti-spam policy

 

Goodluck Mate! 

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