Copilot for Microsoft 365 Tech Accelerator
Feb 28 2024 07:00 AM - Feb 29 2024 10:30 AM (PST)
Microsoft Tech Community

I can't access my Microsoft 365 Business Premium account

Copper Contributor

I got a notice that they're going to start charging me for my Microsoft 365 Business Premium account.  The email was sent to my personal email address but when I sign in with that account I can't see a Microsoft 365 premium account so I can't cancel it.  I created it as a learning exercise while doing online training so I don't want or need it.  The links in the email they sent me aren't taking me to the account.  How do I get to it so I can cancel it?

1 Reply
A Microsoft Business premium subscription is a commercial subscription. To access the subscription details you'll need to login with the admin account you created when you first established that tenant. You can reset the password for that if need be. A commercial tenant like M365 Business Premium doesn't support a personal email account as an admin. you need the one that was created when you set up the environment.

Failing that contact the MS support details that should be in the email your received or look them up on the web for assistance I suggest.