error message when trying to edit a document in sharepoint

%3CLINGO-SUB%20id%3D%22lingo-sub-713501%22%20slang%3D%22en-US%22%3Eerror%20message%20when%20trying%20to%20edit%20a%20document%20in%20sharepoint%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-713501%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20sometimes%20getting%20the%20following%20issue%3A%3C%2FP%3E%3CP%3E1)%20create%20or%20upload%20a%20new%20document%20in%20a%20sharepoint%20document%20library%20(sharepoint%20on%20office%20365).%3C%2FP%3E%3CP%3E2)%20PERSON%20A%20checks%20the%20document%20out%20(using%20Edge%20browser)%3C%2FP%3E%3CP%3E3)%20PERSON%20A%20(same%20person)%20opens%20the%20document%20-%20in%20word%20online%20-%20then%20selects%20edit%20document%20-%20but%20gets%20an%20error%20-%20You%20cannot%20edit%20this%20document%20with%20another%20user....%26nbsp%3B%3C%2FP%3E%3CP%3Esharepoint%20seems%20to%20think%20that%20another%20person%20has%20the%20document%20reserved%20-%20but%20that%20is%20not%20the%20case.%3C%2FP%3E%3CP%3EThe%20workaround%20is%20to%20check%20the%20document%20back%20in%20and%20try%20again%20in%20Internet%20explorer%20-%20and%20you%20can%20edit%20ok.%3C%2FP%3E%3CP%3EHas%20anyone%20else%20seen%20this%20%3F%3C%2FP%3E%3CP%3ERegards%3C%2FP%3E%3CP%3EG%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-713501%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESharePoint%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-713608%22%20slang%3D%22en-US%22%3ERe%3A%20error%20message%20when%20trying%20to%20edit%20a%20document%20in%20sharepoint%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-713608%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F364440%22%20target%3D%22_blank%22%3E%40goofygdog%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETry%20to%20publish%20the%20affected%20document.%20Change%20the%26nbsp%3B%3CSTRONG%3EDraft%20Item%20Security%3C%2FSTRONG%3E%26nbsp%3Bsetting%20to%26nbsp%3B%3CSTRONG%3EAny%20user%20who%20can%20read%20items.%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%3C%2FP%3E%3CP%3EDav%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

We are sometimes getting the following issue:

1) create or upload a new document in a sharepoint document library (sharepoint on office 365).

2) PERSON A checks the document out (using Edge browser)

3) PERSON A (same person) opens the document - in word online - then selects edit document - but gets an error - You cannot edit this document with another user.... 

sharepoint seems to think that another person has the document reserved - but that is not the case.

The workaround is to check the document back in and try again in Internet explorer - and you can edit ok.

Has anyone else seen this ?

Regards

G

1 Reply
Highlighted

Hi@goofygdog 

 

Try to publish the affected document. Change the Draft Item Security setting to Any user who can read items.

 

Thank you

Dav,