May 05 2021
- last edited on
Feb 01 2023
We use Office 365 and QuickBooks Desktop Pro 2019 and ever since 4/16/2021 (just now noticed this was happening) When I email (which uses Outlook) an invoice or a paid invoice or a purchase order (probably other things too, but these are what I send on the daily) from QB, I click on email like normal and when my outlook (using Office 365) opens the email msg it automatically populates with the QB default message (like normal) and I go in and erase all of it and do my own personalized email message (been doing this for many many years) and send. I just happened to have to go in my sent folder in outlook to print out the attachment of a PO I'd emailed and noticed that the email message was back to the default QB msg. I went back through my sent emails and found that on 4/16/2021 is when it started doing this, all previous emails before that date were just fine with my personalized messages. My computer IT company says it sounds like a QB software issue and after reaching out to QuickBooks, they are saying to contact Microsoft. I have also gone in and did a repair to Outlook and to QuickBooks and still have the same issue. So here I am.... reaching out. Anyone else having this problem and how do I get it fixed?? It's driving me crazy!!
May 06 2021 09:52 PM
Jun 02 2021 05:04 AM
Not that i have a solution, other than work rounds already mentioned.
We have 7 users of QB desktop 2021 premier and office 365
both QB and Office up to date versions.
2 of the 7 users have this problem
i have rolled back office updates a nuber of versions and reinstalled both office and QB
The problem persists
Quickbooks refer to Microsoft
Microsoft refer to Quickbooks
Merry go round and no fix