Does anyone know of a way where we can escalate microsoft 365 cases? im not getting any updates.

Copper Contributor

I have had a case opened since before the holidays that has had no movement on it and i for the life of me i cannot find a way to escalate this to anyone else. I have asked for a manager several times and they are refusing to put me in contact with them.


Any help would be greatly appreciated.

2 Replies



Do you purchase via CSP or EA? May contact your CSP if this is the case