Creating org chart in Visio only pulls selected person and not subordinates.

Copper Contributor

When I go through the process in Visio 2019 to create an Org chart that pulls data from Exchange 365, which has everyone's department and managers, all it pulls is the person that was selected, but none of their subordinates.  I have seen mention of this going for a couple years, and wondering if anyone has found a fix.  My system has Outlook setup on it, so it is accessing the GAL.  Tried with offline and online versions.

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