As technology continues to progress at an increasing rate, we know how valuable artificial intelligence (AI) is to product development, especially when helping organizations complete tasks more quickly and efficiently.
When it comes to customer support, there are important human traits needed, like empathy and compassion. What is AI's role? @RossS from the CSS Modern Work Supportability team published a blog post where he posed this very question to a popular AI chatbot.
Check out ChatGPT's take on the future of customer support and what the role of AI looks like going forward in this blog post: The Future of customer support: Empathy and compassion. An interview with ChatGPT