Cannot change country is causing me legal issues

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Occasional Visitor

Apparently, you are not allowed to change country at Microsoft 365.. neither you can change your credit card (from another country).

 

What happens when someone (individual) or a startup (legal entity) has to change country?

 

It is an unbelievable situation, having to switch off all services (off board) and then create a new Office 365 account, and migrate all the services just because you or the company decides to relocate to another country.

 

Seems like a massive capability miss and the customer experience is hit big time (at least in my case).

 

Microsoft 365 is insisting on billing and invoicing a company that does not exist any more, and the address is invalid. While me, the owner of the account, I am totally blocked - not allowed to just change the country. I am seeking legal advise at the moment, hope the product owners of Microsoft 365 realises that this is a totally not acceptable situation.

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