SOLVED

Cannot access admin account (Office365 & Azure)

New Contributor

I am trying to log into an Office365 admin account, this occurs:

Skjermbilde 2021-09-01 163512.png

 

That's fine, but when clicking "This" or "Next" (As it should be), i get redirected to this page:

 

Skjermbilde 2021-09-01 163719.png

The multi-factor authentication policy is misconfigured. Contact your admin to enable notification and verification code for the mobile app in the policy. For more information, see the aka.ms/securitydefaults.

 

The problem is, how do i log in? This occurs on the admin account.

2 Replies
best response confirmed by kevinnilsen (New Contributor)
Solution
Are you the only admin? If not perhaps someone changed settings. If so, I hope someone can still sign in. Otherwise this would be a perfect case where a break glass or emergency access account could be useful. If no one can sign in, the only option you have left is to contact Microsoft Support.

@pvanberlo Seems like the rest of the users can log in just fine.

Sendt this to microsoft. Thanks for the reply =)