Mar 08 2023 02:03 PM
Mar 08 2023 02:03 PM
Seems that Microsoft have made some changes without any notification that you can now no longer setup OnPremises Inbound Mail Connectors in Office 365 without having to contact Microsoft Support to get these enabled. Seems to only apply to any new tenants setup from about February 2023, previous tenants don't have this issue.
Problem is, I have been trying to get support to enable this for a new client we just moved to Office 365 as the require this for their Accounting/LOB software they run but it has nearly been a week and still can't get support to sort it.
Despite them providing me with the link I included above stating that these connectors will now be disabled by default and we have to contact support with a business justification for it to be enabled they are giving me a huge run around making me send through screen recordings of me trying to set it up both from the website as well as PowerShell. They now want me to run a network diagnostic tool on the machine I am doing this from (have tried doing this on both my desktop PC as well as my laptop from multiple different internet connections) and send it through so they can analyse.
Anyone else come across this and if so were they able to get it resolved? Or is there anyone from Microsoft reviewing these posts that can help??
Mar 20 2023 04:01 PM
Mar 20 2023 04:06 PM
@xtremetoonz Have a look here, I also posted on the Partner Support page and have slightly more response but still battling with Microsoft Support to get it resolved after about 3 weeks now. Luckily I was able to setup an SMTP relay to use in the meantime otherwise the customer would be fuming!
Mar 20 2023 05:40 PM
Yes, seems mot much release related to this, for your case, may I know the version of your on-prem Exchange server?
Mar 20 2023 06:00 PM
Mar 28 2023 10:50 AM
The resolution is to use the new "Partner Organization" to connect to a 3rd party. I just got off a Teams call with MS support showing me this. Maddening there's no documentation on this yet.