Admin Portal and Office Portal are unavailable

Occasional Visitor

Dear Microsoft Tech Community,

 

I cannot access admin.microsoft.com, nor portal.office.com (screenshots attached). I am unable to ask for direct help from Microsoft as I am the sole administrator and the backup administrator is currently unavailable.

 

I tried the usual things, such as:

  • clearing cache
  • switching browsers
  • changing device
  • using different Internet access (& IP)

None of them helped. If you have a suggestion on what should I do, please tell me so.

 

Thanks,

Ivan

2 Replies

@ivan-ivanka if this issue persists you can connect with a Microsoft agent through Office portal.Sign in to https://www.office.com/ using your credentials.At the bottom left you should two different button,"Feedback" and "Need help?".Click on the "Need help?" and input your issue this would help raise a support request to Microsoft support sr.PNG

@ivan-ivanka Also you can raise a support request to Microsoft by dialing one of the numbers in the link https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers