Admin Portal and Office Portal are unavailable

%3CLINGO-SUB%20id%3D%22lingo-sub-1522063%22%20slang%3D%22en-US%22%3EAdmin%20Portal%20and%20Office%20Portal%20are%20unavailable%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1522063%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20Microsoft%20Tech%20Community%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20cannot%20access%20admin.microsoft.com%2C%20nor%20portal.office.com%20(screenshots%20attached).%20I%20am%20unable%20to%20ask%20for%20direct%20help%20from%20Microsoft%20as%20I%20am%20the%20sole%20administrator%20and%20the%20backup%20administrator%20is%20currently%20unavailable.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20the%20usual%20things%2C%20such%20as%3A%3C%2FP%3E%3CUL%3E%3CLI%3Eclearing%20cache%3C%2FLI%3E%3CLI%3Eswitching%20browsers%3C%2FLI%3E%3CLI%3Echanging%20device%3C%2FLI%3E%3CLI%3Eusing%20different%20Internet%20access%20(%26amp%3B%20IP)%3C%2FLI%3E%3C%2FUL%3E%3CP%3ENone%20of%20them%20helped.%20If%20you%20have%20a%20suggestion%20on%20what%20should%20I%20do%2C%20please%20tell%20me%20so.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3EIvan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1522063%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1522092%22%20slang%3D%22en-US%22%3ERe%3A%20Admin%20Portal%20and%20Office%20Portal%20are%20unavailable%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1522092%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F728585%22%20target%3D%22_blank%22%3E%40ivan-ivanka%3C%2FA%3E%26nbsp%3Bif%20this%20issue%20persists%20you%20can%20connect%20with%20a%20Microsoft%20agent%20through%20Office%20portal.Sign%20in%20to%20%3CA%20href%3D%22https%3A%2F%2Fwww.office.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.office.com%2F%3C%2FA%3E%20using%20your%20credentials.At%20the%20bottom%20left%20you%20should%20two%20different%20button%2C%22Feedback%22%20and%20%22Need%20help%3F%22.Click%20on%20the%20%22Need%20help%3F%22%20and%20input%20your%20issue%20this%20would%20help%20raise%20a%20support%20request%20to%20Microsoft%20support%26nbsp%3B%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22sr.PNG%22%20style%3D%22width%3A%20484px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F205332i8B05F2F74D63D198%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22sr.PNG%22%20alt%3D%22sr.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Dear Microsoft Tech Community,

 

I cannot access admin.microsoft.com, nor portal.office.com (screenshots attached). I am unable to ask for direct help from Microsoft as I am the sole administrator and the backup administrator is currently unavailable.

 

I tried the usual things, such as:

  • clearing cache
  • switching browsers
  • changing device
  • using different Internet access (& IP)

None of them helped. If you have a suggestion on what should I do, please tell me so.

 

Thanks,

Ivan

2 Replies

@ivan-ivanka if this issue persists you can connect with a Microsoft agent through Office portal.Sign in to https://www.office.com/ using your credentials.At the bottom left you should two different button,"Feedback" and "Need help?".Click on the "Need help?" and input your issue this would help raise a support request to Microsoft support sr.PNG

@ivan-ivanka Also you can raise a support request to Microsoft by dialing one of the numbers in the link https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers