Mar 19 2021
- last edited on
Feb 01 2023
I have an Office 365 user on my tenant who can logon to Office web applications at portal.office.com and they work fine. He has an E5 license.
When he goes to activate his desktop applications, whether Word, Excel or Outlook, he gets an error.
Message: AADSTS70008: The provided authorization code or refresh token has expired due to inactivity. Send a new interactive authorization request for this user and resource."
There are some explanatory notes around. Specifically this one;
The provided authorization code or refresh token has expired due to inactivity. Send a new interactive authorization request for this user and resource.
Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. The app will request a new login from the user.
My expectation would be if his Azure AD token had expired then he shouldn't be able to login to the web portal with the same ID.
Has anyone seen this? Any ideas on specifically troubleshooting this with respect to applications rather than just access?
Mar 21 2021 12:11 AM
Mar 22 2021 03:14 AM
Mar 25 2021 06:13 AM
Aug 16 2023 07:23 AM
Aug 16 2023 05:31 PM
A page for the error for reference: