UPDATE: I uninstalled all Office apps (carefully following instructions here) and then I re-installed Office. Outlook now starts OK. Leaving this post here to help others who end up with the same problem.
My Mac (Monterrey 12.2.1) today froze up and I had to hard reboot. After the reboot, Outlook (16.60.22031302) won't start, although all other apps (including other Office apps) start OK.
The crash report suggests that it's a code signing problem. I reinstalled Office but that didn't fix the issue. Any suggestions for how to get Outlook working again?
Here's the content of the MacOS crash report, if it helps:
Incident Identifier: B54D39FA-AE35-4EEB-84A4-AF136782C2BF
CrashReporter Key: 040415FB-2164-B40C-FD04-0DF40B0D2113
Hardware Model: MacBookPro11,4
Process: Microsoft Outlook [1185]
Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier: com.microsoft.Outlook
Version: 16.60 (16.60.22031302)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.microsoft.Outlook [812]
Date/Time: 2022-03-16 17:00:10.0334 -0700
Launch Time: 2022-03-16 17:00:09.9920 -0700
OS Version: macOS 12.2.1 (21D62)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid))
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: CODESIGNING 1
Triggered by Thread: 0
Thread 0 Crashed:
0 0x10d898ac0 _dyld_start + 0
1 ??? 0x1 ???
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7b8ec4bc0
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010d898ac0 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Binary Images:
0x10d894000 - 0x10d8fffff (*) <7de33963-bbc5-3996-ba6e-f1d562c17c95> ???
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"Microsoft Outlook","timestamp":"2022-03-16 17:00:10.00 -0700","app_version":"16.60","slice_uuid":"a2e2341d-22ab-35bc-b022-d63fc2a8eda9","build_version":"16.60.22031302","platform":0,"bundleID":"com.microsoft.Outlook","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"B54D39FA-AE35-4EEB-84A4-AF136782C2BF","name":"Microsoft Outlook"}
{
"uptime" : 180,
"procLaunch" : "2022-03-16 17:00:09.9920 -0700",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro11,4",
"procStartAbsTime" : 180910775726,
"coalitionID" : 812,
"osVersion" : {
"train" : "macOS 12.2.1",
"build" : "21D62",
"releaseType" : "User"
},
"captureTime" : "2022-03-16 17:00:10.0334 -0700",
"incident" : "B54D39FA-AE35-4EEB-84A4-AF136782C2BF",
"bug_type" : "309",
"pid" : 1185,
"procExitAbsTime" : 180951478091,
"cpuType" : "X86-64",
"procName" : "Microsoft Outlook",
"procPath" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook",
"bundleInfo" : {"CFBundleShortVersionString":"16.60","CFBundleVersion":"16.60.22031302","CFBundleIdentifier":"com.microsoft.Outlook"},
"storeInfo" : {"deviceIdentifierForVendor":"9583E3D0-1AB7-5874-A919-CA6784411DAB","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.microsoft.Outlook",
"crashReporterKey" : "040415FB-2164-B40C-FD04-0DF40B0D2113",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGKILL (Code Signature Invalid)"},
"termination" : {"namespace":"CODESIGNING","flags":66,"code":1},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":11727,"threadState":{"r13":{"value":0},"rax":{"value":0},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":0},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":0},"r15":{"value":0},"rbx":{"value":0},"trap":{"value":0},"err":{"value":0},"r11":{"value":0},"rip":{"value":4522085056,"matchesCrashFrame":1},"rbp":{"value":0},"rsp":{"value":140701936143296},"r12":{"value":0},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":0}},"frames":[{"imageOffset":19136,"symbol":"_dyld_start","symbolLocation":0,"imageIndex":0},{"imageOffset":1,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 4522065920,
"size" : 442368,
"uuid" : "7de33963-bbc5-3996-ba6e-f1d562c17c95",
"name" : ""
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=31.5M resident=0K(0%) swapped_out_or_unallocated=31.5M(100%)\nWritable regions: Total=8288K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8288K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 8K 2 \n__DATA 3424K 3 \n__DATA_CONST 1488K 2 \n__LINKEDIT 8308K 4 \n__TEXT 23.6M 2 \n=========== ======= ======= \nTOTAL 100.6M 15 \n",
"legacyInfo" : {
"threadTriggered" : {}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "607844aa04477260f58a8077",
"factorPackIds" : {
"SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a"
},
"deploymentId" : 240000066
},
{
"rolloutId" : "60da5e84ab0ca017dace9abf",
"factorPackIds" : {
},
"deploymentId" : 240000008
},
{
"rolloutId" : "602ad4dac86151000cf27e46",
"factorPackIds" : {
"SIRI_DICTATION_ASSETS" : "6193d03f2171a2330e561dfc"
},
"deploymentId" : 240000305
},
{
"rolloutId" : "60356660bbe37970735c5624",
"factorPackIds" : {
},
"deploymentId" : 240000027
},
{
"rolloutId" : "601d9415f79519000ccd4b69",
"factorPackIds" : {
"SIRI_TEXT_TO_SPEECH" : "622657ce37186c771d5404ad"
},
"deploymentId" : 240000416
},
{
"rolloutId" : "5fc94383418129005b4e9ae0",
"factorPackIds" : {
},
"deploymentId" : 240000282
},
{
"rolloutId" : "5ffde50ce2aacd000d47a95f",
"factorPackIds" : {
},
"deploymentId" : 240000123
}
],
"experiments" : [
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Model: MacBookPro11,4, BootROM 428.60.3.0.0, 4 processors, Quad-Core Intel Core i7, 2.8 GHz, 16 GB, SMC 2.29f24
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Display: DELL P2415Q, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), Main, MirrorOff, Online
Display: DELL P2415Q, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), MirrorOff, Online
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.3)
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM1024G, 1 TB
USB Device: USB30Bus
USB Device: USB3.0 Hub
USB Device: AX88179
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Bluetooth USB Host Controller
USB Device: USB2.0 Hub
USB Device: HD Pro Webcam C920
USB Device: USB 2.0 Hub
USB Device: hub_device
USB Device: Barcode Reader
USB Device: Blue Microphones
USB Device: USB2.0 Hub
USB Device: USB PnP Sound Device
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
