Mar 03 2019
- last edited on
Jun 17 2022
Mar 03 2019 10:37 AM
Mar 03 2019 09:53 PM
Mar 12 2019 05:42 AMSolution
@gurpreet5441 This issue is fixed now- please uninstall and reinstall OneNote from the Play Store, and let us know if you still face issues. This happened due to an error in upgrade from Samsung Galaxy apps store in Indian market, where several users were upgraded to an incorrect version. We have verified this issue is fixed by Samsung now.
Mar 12 2019 03:59 PM
Thank you. I'll be sure to uninstall and reinstall. I'll let you know how it works out. Fingers crossed...
Thanks! - Rob
Mar 13 2019 05:56 PM
Mar 14 2019 11:03 AM
Sorry to hear that, @Regiii! One last check, could you please turn off auto-update in Samsung Galaxy apps, and then try to uninstall/reinstall from OneNote? In case the above step unblocks you, I request you to share a screenshot of OneNote app listing in the Galaxy Apps store. Thanks for your patience and support :)
Mar 26 2019 09:23 PM - edited Mar 26 2019 09:26 PM
@Regiii Were you able to get the issue resolved with steps what Nakul suggested ?This issue is fixed by samsung now and we also pushed a new update on GP. If this is still unresolved , can you please share the exact error message you see.
Mar 29 2019 08:36 AM
Sep 04 2019 12:26 PM - edited Sep 04 2019 12:26 PM
Apr 24 2020 02:35 PM
@MSFT_OneNote_Android1 I am facing the same issue as @Regiii I am currently using OPPO F9 PRO. I just installed the app and as I sign in, it shows Getting things organized window and then It shows this error message: Something went wrong and we can't do what you asked. We're sorry. Error: 0x803D0013.
I've tried to reinstall the app twice but got the same results. Please help me how to solve this problem. I am also appending the error screenshot with the query. Thank you for reading this.