Sep 08 2022
05:47 AM
- last edited on
Jan 04 2023
09:13 AM
by
TechCommunityAP
Sep 08 2022
05:47 AM
- last edited on
Jan 04 2023
09:13 AM
by
TechCommunityAP
Hi guys,
I'm having an issue I have not found any solution for, so far. I'm paying for the premium version of Outlook.com - included in the MS 365 family subscription. I've transferred my DNS to Godaddy and established the domain in Outlook.com. So my family and I are able to send and receive e-mail using our custom domain - so far, so good.
The problem is the fact that recipients reading e-mail from me in their Outlook all see this icon with a question mark on it (instead of my picture or initials). There is also clearly a mark stating the sender is "Unverified".
I've edited my SPF records (automatically set by MS), but so far no change at all. I fear the marking will not go away before we can register DMARC and/or DKIM - which is unavailable to us, so far.
To me this looks a bit inconstant from MS side - first I am sold a solution, and then (using my work e-mail) I am told the solution is insecure?
Does anyone know if there is anything to be done with this from my side? Or if there is anything MS can do about this?
Sep 08 2022 06:35 AM
Sep 08 2022 06:43 AM
Hi@LordReydrX , thanks for your reply!
I´m sorry - I did not articulate my problem clear enough.
The setup for the custom domain has been active for a couple of months, so everything related to DNS settings should be settled a long time ago.
Regarding certs - as this is a 365 Family subscription, there is a lot I do not have any access to, and there are also a few other limitations. Like the ability to deploy certificates, DMARC/DKIM....
So as far as I know, I should be done waiting. And I can so far not see any other reason for MS to brand my outgoing emails as "Unverified" than missing DMARC/DKIM - which is not available for the Family subscription.
If there is something I am missing here, I would love to know...
Sep 08 2022 10:18 PM
Sep 08 2022 11:25 PM
Nov 29 2022 03:20 PM
@ZeBryn I had the exact same problem. I just connected my domain yesterday since the deadline for home subscriptions is tomorrow. You are missing an SPF record in your DNS. I added in the following TXT record to the DNS and the question mark indicating spam went away.
NAME = @
TTL = 1 HOUR
TYPE = TXT
VALUE = v=spf1 include:spf.protection.outlook.com include:outlook.com -all
I'd look at your DNS settings in GoDaddy and confirm if this record exists. If you already have an spf1 record, don't create a new one, just add the values in.
Hope that helped
Dec 01 2023 10:46 AM
I also just migrated everything over on 11/30 JUST before the deadline. I had to undo/redo all the DNS records due to some issues on the GSuite side (what I was migrating from). I'm having odd issues and I believe its all related to DNS. Can you or someone here confirm that all is needed are the MX, autodiscover and SPF records? I've been Googling all morning for the proper records but can't find anything realted to a Home Premium subscription and I don't want to remove my domain and add it back in Outlook Online for fear of never being able too add it back ince I am past the 11/30 deadline. Any help would be greatly appreciated here.
Dec 02 2023 09:36 PM