UK - Problems with new users receiving emails from distribution group.

Visitor

 Any users that have been added via Active Directory after September last year are not receiving emails that are been sent to the allstaff@ distribution group. 

 

The accounts in AD are in the correct groups for the Distribution. They all have their own email accounts which are working and have licenses of Office 365 Faculty. 

 

For some reason most of the new staff that we hire are not receiving the emails that are being sent to allstaff and they are missing on important announcements. 

 

Help Please :)

 

 

1 Reply

Have you verified that those users are actually listed as members on O365's side? there might be some problem with synchronizing the changes from AD causing this. Running a message trace is also a good troubleshooting step.