Guest Access Missing (was available)

[Tim Gagne]

We had been using "Guest Access" in the Office 365 groups without issue, however I just went to add a new guest user and I can no longer do it. I receive the "You can only add individual people who are inside your organization" message and the "Guest" tab is missing from the members list. The funny part is there are still guest members in the list of all members...

I have checked settings under "Security and Privacy," "Office 365 Groups" under "Services & add-ins," and "user access" in AAD.

Anyone else experience the loss of and/or inconsistencies with guest access?

[#2]

It's working on my tenants

[#3]

Thanks! May have to open an SR...just wanted to ask around first.

[#4]

Thanks Tim for reaching out! Were the bits flipped-up in Admin portal? Can you provide your tenant name? Also if you can check the tenant settings in PowerShell? If you find any in-consistency with portal settings, do let us know.

[#5]

I did confirm all settings were as should be to alllow sharing for our tenant. Powershell looks good too. I'll send you the tenant name directly. Thanks!

[#6 · Accepted solution]

Just a heads up for anyone else experiencing this issue, MS was able to resolve this issue on the back end after a couple of direct messages with a MS employee via this community.

Thanks @Sahil Arora for the help!

[#7]

hi Tim i think it is a admin setting in your admin center maybe it is flipped up but you can change it in the SharePoint Admin center.

[#8]

I have the same issue this morning - very frustrating as I was onboarding members live showing them how it was done and then of course it didn't work! 

Can you share the magic or do I need to open a support call?

David

[#9]

Hey Paul, I did check the admin center, SP, and via PowerShell. I replied to the MS Support person in this thread via a direct message and they fixed it for my tenant on the "backend."

[#10]

One of the MS support reps picked up on this thread and we direct messaged each other. They simply stated "We have figured out the issue & deployed the fix for it."

I would open a support request as they fixed it within a day.

BTW, I agree it is very frustrating. We are in the same position as you.

[#11]

Was told that this is realted to current Exchange issues; restoration by October 25th doesn;t look too wonderful!

[#12]

Thanks for the heads up. It is sometimes very hard to connect the dots on some of these issue statements (though I am glad the post them).

[#13]

I am having same issue.

I was able to invite guest to my tenant's group, but not right now.

It makes me embassaring, because I need to invite guest who is my client right away.

[#14]

Thanks folks for feedback! We are currently investigating this issue. Will revert back you with an update.

[#15]

Just confirming to close the thread that everything is back working now (10/13/2016) or Thursday 13th October to humans

[#16]

The issue has been resolved Guest access should be up & working. Let us know if you are still not able to see it.

[#17]

Hi there, I've been tracking this thread as we have been having same issue. I have open ticket with MS Support SRX616101192766073ID but haven't heard anything back since early last week. Unfortunately we still have at least one user that is unable to add external guest users to an Office 365 group, same error.

[#18]

Thanks Rebecca for reaching out! Can you send me the tenant name & user-id through private message? Also can you ask the user to clear the cache & start again?

[#19]

As discussed over Message, this user isnt on First release as the tenant settings is to have first release at user-level.

Hence the user is not seeing guest access.

[#20]

Hi, I've been having the same issue on a site trying to test this before sharing with clients. All the pieces are in place both in the admin and the UI. I get the option to add guest users it just doesn't allow me to with the following message:

"You can only add individual people who are inside your organization"

I can see the guest tab and even external email addresses with the indication that they are "guest" when I add members to a group. It just throws this message. Is this available or still under rollout?

Thanks.