Groups connector to Zendesk

Occasional Contributor

Hi all,

 

What does the group connection to Zendesk do? Will my users somehow be able to manage Zendesk tickets inside of groups?

4 Replies

Hmmm, that subject title is not what I intended it to be obviously... Wonder if some admin can change it....

Hi Magnus, you should be able to edit your own message by clicking on the three dots in the upper right of the message then "edit". 

Thanks Lana, I fixed it :)
No sure what you mean by "manage" by most tasks will be handled in Zendesk, give it a try.