Groups connector to Zendesk

[Magnus Ramfelt]

Hi all,

What does the group connection to Zendesk do? Will my users somehow be able to manage Zendesk tickets inside of groups?

[#2]

Hmmm, that subject title is not what I intended it to be obviously... Wonder if some admin can change it....

[#3]

Hi Magnus, you should be able to edit your own message by clicking on the three dots in the upper right of the message then "edit". 

[#4]

Thanks Lana, I fixed it :)

[#5]

No sure what you mean by "manage" by most tasks will be handled in Zendesk, give it a try.