Error loading members

[bart vermeersch]

We get complaints from some users that they are unable to load the members page of O365 groups. Unfortunately, we can't reproduce it. Any ideas on how to troubleshoot this issue?

[#2]

Not seeing this in my tenants!

[#3]

I don't have this problem on my tenant and tenants of my customers

[#4]

It works fine on mine too.. probably was an isolated issue.

[#5]

We now suspect it is related to authentication. Clearing the cookies resolved the issue for these users.

[#6]

I have been getting it from time to time recently.

[#7]

us too.

[#8]

I have just tested on another tenant and using Google Chrome and not seeing any problem when accessing members section in a Group...but I have tested on my corportate tenant in IE and there I'm seeing the problem....could it be related to the browser we are using? by the way @Christophe Fiessinger FYI

[#9]

I was using Google Chrome Version 56.0.2924.87 (64-bit)

[#10]

Mmm...this is becoming very weird...I have just done same operation I did with IE where I saw the loading members error but using this time Chrome and the error was not there...the only difference is that I started an InPrivate session. I'm using also 56.0.2924.87 (64-bit). So wondering if the problem could be related to issues with cookies I repeat my tests using an InPrivete session in IE, but no luck...still the same error.

[#11]

We are getting this same issue and in so far, we have had it happen in chrome and firefox and IE for that matter.

So i am still unsure why this problem occurs and it is not related to the number of members in the group either. We have had this happen with groups containing just 2-3 members to 400 members.

repeatedly pressing the button does work at times and sometimes it does load the members after that.

[#12]

Still seeing it

[#13]

Yeap, me too but only in IE...in other browsers it works as expected

[#14]

Got the same issue, and clearing browser cache or in-private does not solve it

[#15]

by the way currently issue only exists in Chrome in my case. Other users report from IE as well

[#16]

The issue still exists, so far I'm unable to pinpoint possible causes or how to reproduce or avoid it.

I have opened a Premier support ticket 117031015436953.

If you open one yourself, feel free to reference it.

Bart

[#17]

Tried all browsers have currently installed (Edge, IE, Opera, Vivaldi, Opera Neon) - exactly the same issue for all of them

[#18]

I checked about 20 Groups - not all of them, about 2/3 give this error. Took the group with error, removed and added again members from Admin center - and it works, no error (have to wait couple of minutes).

UPDATE

I returned back in half an hour, above doesn't help. Same behaviour. 

However, there is a workaround - if click on "Sort by Frequent contacts" you'll see all members.

"Sort by Display name", which is default option, gives an error.

That's a real bug...

[#19]

Apparently the issue is known and a fix is, or will be deployed soon.

I can also confirm the workaround from @Sergei Baklan works.

[#20]

Fix seems deployed in our tenant. Issue does not occur in my case. Will check with several people reporting it.