Error code 500 when opening Groupfiles

[Harry Dubois]

Several groups in my tenant have a big problem in opening their groupfiles in the browser. They are getting an 500 error code. I have reported this last Friday to Microsoft. They suggested me to remove the user from the group and add the user. After 2 hours (...) the user then can access their files. But... This is not working! So I have reopend the ticket.

Is this behavior familiar to someone? What is the solution at the moment? Is there a big problem in the tenants?

Please help, because we are a school and Monday begins the courses again..

[#2]

I'm not having this problem with my Groups...is this happening with any file type?

[#3]

It is happening with several groups (seems to be random). Looks like a security problem.

[#4]

Just checked in another tenant and no problems there too...so it might be specific to your tenant

[#5]

Try clearing cookies/In-private session?

[#6]

No, is not working ....

[#7]

Hi Harry,

Wich browser are they using? And this is a education license or not?

Kr,

Paul

[#8]

Paul, several browsers... We are a school, so E3.

[#9]

is the issue still occuring Friday i could not reach some files as well but today no issue anymore.

[#10]

Thnx Paul, I will retry first the workaround (remove user from the group, add the user, wait for two hours) and check it this morning.

[#11]

We have the same problem in our tenant. The issue is seen with Edge, IE and Chrome. Sometimes groupfiles can be opened, but randomly users get errorcode 500.

[#12]

Still no solution from Microsoft and this problem is already more then a week. There are now more tenants with the same problem: https://www.yammer.com/itpronetwork/#/threads/inGroup?type=in_group&feedId=4740050.

[#13]

Problem seems to be solved by Microsoft. All groups are online. great!