Cannot access to my one drive 365 account anymore

New Contributor

Dear all,

 

I trust you are all well and safe.

I am struggling with my issue since few days now. I was cleaning a lot of files from my account (premium 365) and it then stopped and since then, I can't access to my files anymore. I could still do a synchro but not anymore. 

 

It is very stressing situation. I have not much knowledges to understand all but here's the facts.

 

1) I use Edge and used to use Chrome too and never had any issue for the past year. 

2) I tried Firefox too. 

3) I cleaned cookies, disconnected from the account from pc and mobile. 

4) Now when I try to connect from the app or from office.com, I get this message most of the time "something's not right" and this in my browser bar 

https://ppxa-my.sharepoint.com/_layouts/15/Throttle.htm#12

5) I've been told that my rights are no longer valid (?). I don't understand what this means and since I am the only user....

6) when I have the chance to somehow connect, I see the main page with the main folders but instead of seeing the typical blue bar on top, it's black. Each time I try to open a folder, it says "listing not found". Try later..... or again

 

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I ve sent a request to Microsoft but I am very scared about my files. 

 

Anyone can help I am very grateful.

Best

Toni

 

 

 

 

1 Reply
Oh I forgot to mention that the synchro also stopped with the documents word/Excels I was using and naturally stored in One Drive...