May 04 2023 05:37 AM
Hi,
I've configured, on Settings -> Email and Collaboration, on User Reported Settings, and Email notifications, some predefined message to be sent when we classify the reported emails, as Phishing, SPAM or No Threats Found.
The problem is that even though I use empty lines to create the message, the email has all the text in the same paragraph, which has an horrible look when reaches a user inbox.
According to MS support, this is by default like this, which I could not really believe, as from a User Experience point of view is really odd.
Anyone using this feature that has the same pain and found some option to overcome this issue?
Thanks
May 04 2023 08:36 AM
May 04 2023 09:51 AM
Thanks for the tip. I just did that, but remains just the same, everything I write has not any formatting.
May 04 2023 10:11 AM
May 09 2023 07:52 AM
Jun 26 2023 03:38 AM
Good day!
The following HTML tags work in my set-up. Other tags may work, but I haven't tested them.
<br />
<a href="microsoft.com">Example link</a>
Hope these work in your tenant as well.
Off-topic, but a related question: Are you running into issues with limitations on the length of the message? It seems to be around 1100 characters, which is lower that I would like it to be. I'm wondering if others can confirm that they are encountering similar limitations.
Jan 11 2024 12:57 AM
Hi @dmarquesgn,
Following up on this issue as I'm eager to hear if the example that I posted works in your tenant, as it does in mine.
Best regards,
Rutger
Feb 16 2024 02:11 AM
Hi, I'm sorry for the delay. But I had some time to test this and it worked fine.
Thanks
Feb 16 2024 02:42 AM
I'm looking at this feature, but there's 2 things that I'm still trying to understand.
First, the user reports an email as phishing and the message disapears from his inbox. We mark the email as "No threats found". The user gets a message stating the email is not phishing. But the message does not return to the user inbox even though it wasn't considered a threat. Is this configurable anywhere?
Second, we selected the option "Replace the Microsoft logo with my organization's logo across all reporting experiences." And in fact we see the logo we have set for our tenant below the option. But when the email reach the inbox, the area of the logo is empty. Any way to troubleshoot this?
Thanks
Feb 16 2024 03:27 PM
Feb 19 2024 06:21 AM
Hi,
Yes, regarding the logo you're right, that was the problem.
Regarding the first issue, have you dealt with it?
Thanks
Feb 20 2024 02:10 PM
Mar 05 2024 09:01 AM
Hi,
I'm onto this topic again. That would be one option, to instruct the users to go to their junk or deleted folder and recover the email to the inbox, but of course we would like to automate that process. But for that there's something which isn't right on Microsoft tenant, at least I didn't understood until now.
Every time a user submits an email as phishing, it gets deleted for the user and then we can go to Microsoft Defender Submissions page and mark the email as "Phish", "SPAM" or "No threats found".
But if we go to the Explorer tab and search for one of this reported emails, both the fields "Latest delivery location" and "Original delivery location" are marked "Inbox", where on "Latest delivery location" should be "Junk" or "Deleted", right?
The problem is that this way we can't do the action to release it again to the inbox, where in fact the message is on the deleted folder.
Anyone experienced this?