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mbuckman's avatar
mbuckman
Copper Contributor
Jan 09, 2024

OpenAI Connection with Copilot not returning a response

I have connected my OpenAI Deployment to Power Virtual Agents (now Copilot) and the Bot was created with the OpenAI Connection and Properties filled in automatically but when the Create Generative An...
Linh_NCK's avatar
Linh_NCK
Copper Contributor

mbuckmanHave you resolved this problem? I am encountering it and could not find any documentation or other bug reports related to it. It's hard to figure out why it's not working since it doesn't throw any errors.

chucksalvo's avatar
chucksalvo
Copper Contributor
May 24, 2024
I just created a new Custom CoPilot and it resolved itself. Make sure you remove any existing connections first, delete the old copilot and then create a new one. I wasted so much time trying to troubleshoot it and there are no tools available from what I found.
  • Linh_NCK's avatar
    Linh_NCK
    Copper Contributor
    May 27, 2024

    Thanks chucksalvo. After removing all the copilots and creating a new one, I turned on the Generative AI, but now the topic 'Conversational Boosting' doesn't even display anymore. Did it happen to you too?

     

    • chucksalvo's avatar
      chucksalvo
      Copper Contributor
      May 28, 2024
      Did you enable it on the copilot? How did you create your new copilot?
      • Linh_NCK's avatar
        Linh_NCK
        Copper Contributor
        May 28, 2024

        Hi chucksalvo

        I'm having trouble setting up Copilot with Azure OpenAI. I tried deploying copilots from Azure AI Studio (image below), but it didn't work in Copilot Studio. So, I deleted everything and started over, but now the "Conversational Boosting" topic isn't showing up when I activate Generative AI. Could this be due to Microsoft's recent updates or because I'm using the free trial?

        Have you experienced this issue? Any ideas on how to fix it?

        Thanks for any help you can offer!

         

         

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