I know there are a couple of threads elsewhere on this, but the solutions there did not work. I have been on tech support for a few hours, and he just left me hanging. Basically his answer was "Just wait a while maybe it will show up. Very disappointing.
CoPilot shows up in
- Excel PC and Excel web app;
- Powerpoint Web App (but not PC).
- Word PC and web app.
- There is no CoPilot for Outlook either on PC or web app.
I have Microsoft 365 E3. The license for CoPilot is assigned to the correct email account. I have updated the license several times in PowerPoint and Outlook (old). When I switch to Outlook (new), nothing still shows up.
The tech checked all the relevant versions, and I am fully updated on everything. The 365 itself is a new install. I am set for English Language US, so it's not the language problem others have seen.
I have a laptop with the same install of Office 365, and the same constellation of "it works, it doesn't work" is there. So it's likely a Microsoft side issue and not a local issue to one installation of Office 365 on one computer.
Ideas please?
