Bing Chat Enterprise FAQ
Published Jul 18 2023 08:35 AM 88.6K Views
Microsoft

The Bing Chat Enterprise FAQ has moved to MS Learn: https://learn.microsoft.com/bing-chat-enterprise/faq
To ask questions or provide product feedback, please use the Bing Chat Enterprise discussion page: https://techcommunity.microsoft.com/t5/bing-chat-enterprise/bd-p/BingChatEnterprise 


A teaser image showing a web browser on Bing Chat EnterpriseA teaser image showing a web browser on Bing Chat Enterprise

 

 

At Microsoft Inspire, we announced Bing Chat Enterprise, AI-powered chat for work that lets organizations confidently take their first steps generative AI. 

Bing Chat Enterprise, available in Preview, gives your organization AI-powered chat for work with commercial data protection. With Bing Chat Enterprise, user and business data are protected and will not leak outside the organization. What goes in—and comes out—remains protected. Chat data is not saved, Microsoft has no eyes-on access to your data, and your data is not used to train the models. Whether researching industry insights, analyzing data, or looking for inspiration, Bing Chat Enterprise gives people access to better answers, greater efficiency, and new ways to be creative. 

 

 

 

General 

 

(Updated: August 21, 2023) Which Microsoft 365 customers are eligible for Bing Chat Enterprise at no additional cost? 
Customers licensed for Microsoft 365 E3, E5, A3 or A5 for faculty, Business Standard, or Business Premium are eligible for Bing Chat Enterprise at no additional cost during preview and once Bing Chat Enterprise becomes generally available. 

 

(Updated: August 21, 2023) When and how can eligible Microsoft 365 customers start using Bing Chat Enterprise? 

Bing Chat Enterprise will start rolling out in preview today (July 18, 2023) to eligible customers. Right now, IT admins can turn on Bing Chat Enterprise by using this link: https://aka.ms/TurnOnBCE 

 

In late August 2023, Bing Chat Enterprise will be automatically turned on for Microsoft 365 E3, E5, Business Standard, or Business Premium licenses unless they opt out.

 

In late September, Bing Chat Enterprise will be automatically turned on for Microsoft 365 A3 or A5 for faculty licenses unless they opt out.

 

More information on how IT administrators can turn Bing Chat Enterprise on or off is available here: https://learn.microsoft.com/bing-chat-enterprise/ 
 
Bing Chat Enterprise is accessible via bing.com and the sidebar in Microsoft Edge. It will also come to Windows Copilot in the future. 

 

(New: August 21, 2023) Is Bing Chat Enterprise available to student users of education customers license for Microsoft A3 or A5?

No, Bing Chat Enterprise is not available to student users.

 

How do I know if I’m using Bing Chat Enterprise instead of Bing Chat? 

Employees using Bing Chat Enterprise will be signed in to Bing.com/chat using their work account. Once they do so, they’ll see that Bing Chat Enterprise has a unique design that distinguishes it from the consumer version of Bing Chat. Above the chat input box and on top of every chat answer, users will see a message that says, “Your personal and company data are protected in this chat”. 

 

What are the differences between Bing Chat and Bing Chat Enterprise? 

Bing Chat Enterprise offers the generative AI capabilities of Bing Chat with commercial data protection. Bing Chat Enterprise with commercial data protection means user and business data is protected and will not leak outside the organization, chat data is not saved, Microsoft has no eye-on access to it, and chat data is not used to train our underlying models.  

 

What are the differences between Bing Chat Enterprise and Microsoft 365 Copilot? 

Bing Chat Enterprise lets you use the power of generative AI at work, with commercial data protection. Microsoft 365 Copilot takes this to the next level and adds a superset of features that enable people to be productive and creative at work in a whole new way by grounding answers in your business data like documents, emails, calendar, chats, meetings and more to deliver incredibly rich and actionable responses to your questions. 

 

Is the product fully supported by Microsoft, or are there any use restrictions? 

Bing Chat Enterprise is in public preview and is fully supported by Microsoft. 

 

Set up 

 

(Updated: August 16, 2023) How can IT admins turn on Bing Chat Enterprise right now? 

To turn on Bing Chat Enterprise today, your organization will need to have the following configuration completed by an IT administrator:  

Users of eligible tenants with the above configuration will receive Bing Chat Enterprise when using Microsoft Edge on Bing.com/chat and Edge sidebar. 

For more information on how to turn on Bing Chat enterprise, go here: https://learn.microsoft.com/bing-chat-enterprise/

 

Which IT admin roles can turn on or turn off Bing Chat Enterprise?

Only Search and Global Administrators can turn on or turn off Bing Chat Enterprise.

 

(Updated: August 16, 2023) What are the system requirements and compatibility of Bing Chat Enterprise?  

  • Users must be licensed for Microsoft 365 E3, E5, A3 or A5 for faculty, Business Standard or Business Premium.  In the future, they can also be licensed for the Bing Chat Enterprise stand-alone SKU.  
  • IT administrators must have enabled Microsoft Search in Bing in the Microsoft 365 Admin Center.
    • This will no longer be required after late August 2023. 
  • Right now, IT admin can opt-in to Bing Chat Enterprise by navigating to: https://aka.ms/TurnOnBCE. 
  • Users must log in to https://bing.com/chat with a Microsoft Entra ID (currently known as Azure Active Directory) Learn more. 
  • Customers must have access to the internet and use Microsoft Edge as their browser.  In the future, 3rd-party browsers will also be supported. 

 

(Updated: August 16, 2023) Will Bing Chat Enterprise be turned on or off by default?  

Starting on July 18, 2023, Bing Chat Enterprise will not be turned on in the Microsoft 365 Admin Center by default. Customers who want to turn on Bing Chat Enterprise during this time will need to do so using the activation URL: https://aka.ms/TurnOnBCE. 

Bing Chat Enterprise will be turned on by default in late August 2023.  The reason for doing so is to ensure that employees who access Bing Chat from bing.com, Edge sidebar, or Windows Copilot have the highest level of data protection.  Enabling Bing Chat Enterprise in the Microsoft 365 Admin Center will not override any other network-level controls put in place by IT administrators to control who in their organization has access to https://bing.com/chat (or other policy controls managing employee access to Edge sidebar or Windows Copilot).  

Customers who do not want to offer Bing Chat Enterprise to their users can opt out prior to late August or any time after.  More information on how to do this can be found here: https://learn.microsoft.com/bing-chat-enterprise/

 

How do I turn off Bing Chat Enterprise right now? 

Right now, IT admins can find more information about how to turn off Bing Chat Enterprise here: https://learn.microsoft.com/bing-chat-enterprise/

 

I want to block all access to Bing Chat for my organization—how do I do this? 

Information on how to block access to Bing Chat is available here: Blocking adult content with SafeSearch or blocking Chat - Microsoft Support  

 

Can I use Bing Chat Enterprise with any browser? 

Only Microsoft Edge is supported today, but we have announced support for Bing Chat on 3rd-party browsers is coming. 

 

What version of Microsoft Edge is needed to use Bing Chat Enterprise in the Edge sidebar?
Currently, Bing Chat Enterprise with T&C for Edge sidebar is available on Microsoft Edge starting with version 114.0.1823.86 and higher releases in Edge stable and dev channels. 

 

Data protection 

 

How does Bing Chat Enterprise protect my data? 

User and business data in Bing Chat Enterprise is protected and will not leak outside the organization. Chat data is not saved, and Microsoft has no eyes-on access to it.  Chat data is also not used to train our underlying models. 

 

Is Bing Chat Enterprise able to see my Microsoft 365 data? 

Without Microsoft 365 Copilot, Bing Chat Enterprise is not able to see your data in Microsoft 365 unless employees specifically copy Microsoft 365 data and enter it into a prompt.  Even then, user and business data put into Bing Chat Enterprise is protected and will not leak outside the organization. Chat data is not saved, and Microsoft has no eyes-on access to it.  Chat data is also not used to train our underlying models. 

 

What is the best way to verify the accuracy of information provided by Bing Chat Enterprise? 

Just like Bing Chat, Bing Chat Enterprise answers complex questions by distilling information from multiple web sources into a single response. Bing Chat Enterprise provides linked citations to these answers so the user can further explore and research as they would with traditional search.  

 

Usage 

 

How can employees access Bing Chat Enterprise? 

If Bing Chat Enterprise is turned on for their organization and they have an eligible Microsoft 365 subscription, employees can access Bing Chat Enterprise from Bing.com/chat and the Microsoft Edge sidebar using their work account starting today (July 18, 2023). It will also be accessible in Windows Copilot in the future.  

 

What kinds of things can employees do with Bing Chat Enterprise? 

Employees can use Bing Chat Enterprise to get work done faster, be more creative, or support customers better. All of this can be done with the confidence that user and business data is protected and will not leak outside the organization. For example, Bing Chat Enterprise can help employees quickly generate content, analyze or compare data, summarize documents, learn new skills, write code, and much more.  While employees do this, they can be assured their organizational data is protected. 


For example, you can ask Bing Chat Enterprise to help you:
 

  • Understand the implications of a decision: “What are the pros and cons of offline marketing strategies?” and “How can I measure the success of my offline marketing campaign?”  
  • Learn new skills: “What are the top 5 things I should know when managing a large project?” and “What is agile project management and how does it differ from waterfall?”  
  • Analyze data: “If we’re forecasting 7% EPS growth this coming quarter, how does our internal forecast compare with EPS growth in the top US public CPG companies?”  
  • Summarize a work PDFs open in Edge: “Recap the findings of this internal cybersecurity report and the top 3 concerns” and “What are best practices for addressing these kinds of security issues?”  
  • Write better code faster: “Write a regular expression in Python that matches email addresses” or “How can I use the unittest module to write test units for my Python code.”  
  • Plan a business trip: “Where should I stay in Manhattan that has a good running path close by?”  
  • Generate social media content: “Use this messaging framework to generate 5 social media posts describing its value to healthcare workers.” 

 

Does Bing Chat Enterprise support the Compose feature in the Edge sidebar? 

Bing Chat Enterprise supports the Compose feature in Edge sidebar and our commitments to commercial data protection apply. You can access Compose by clicking the Bing icon in the upper-right of the Edge toolbar, and then clicking Compose at the top of the side pane.  

 

Are there features in Bing Chat that do not appear in Bing Chat Enterprise? 

The plan is to have the full feature set across both. Initially, chat history, plugin support, Bing Image Creator and Visual Search in Chat are not supported in Bing Chat Enterprise.  

 

Can Bing Chat Enterprise be accessed from the mobile Bing app? 

Our plan is to bring Bing Chat Enterprise to mobile. Initially, it won’t be supported in the Bing mobile app.   

 

Licensing 

What will be the price of the stand-alone version? 

The stand-alone version of Bing Chat Enterprise will be offered at USD$5 per user per month. 

 

(Updated: August 28, 2023) Are Government customers with equivalent Microsoft 365 G SKUs eligible for Bing Chat Enterprise? 

No. At this time, customers with Microsoft 365 G SKUs are not eligible for Bing Chat Enterprise. 

 

What about Frontline Worker SKUs? 

No. At this time, customers with Microsoft 365 F SKUs are not eligible for Bing Chat Enterprise. 

 

Other 

How can my customer provide feedback/suggestions for improvement?  

Customers can contact their account representative or use the Bing Chat Enterprise FAQ (Microsoft 365 TechCommunity Blog), Microsoft Bing TechCommunity or the Microsoft 365 Admin Center TechCommunity to ask questions and provide feedback or suggestions depending on the topic.


Users can provide feedback on specific chat responses as well directly from the Bing Chat Enterprise interface by giving a ‘thumbs up’ or 'thumbs down’ and providing more specific comments.
 

 

How does Microsoft approach responsible AI?

Microsoft believes that when you create technologies that can change the world, you must also ensure that the technology is used responsibly. We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. To learn more about our AI Principles, click here: Responsible AI Principles and Approach | Microsoft AI. We are putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society. We take a cross-company approach through cutting-edge research, best-of-breed engineering systems, and excellence in policy and governance. Responsible AI is a journey, and we'll continually improve our systems along the way. Visit the Bing blog for the latest on our learnings and progress. We're committed to making our AI more reliable and trustworthy, and your feedback will help us do so. To learn more about how to use BCE responsibly, please see our BCE product end user terms: Terms of use | Microsoft Learn.

 

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