Greets -
A user's Word is crashing several times a day. Sometimes he is not even working in the app when it crashes. Once it crashed when he didn't even have any documents open.
His system.log shows a variety of the following error every time there is a crash:
Nov 4 12:44:08 tsmith-mbp Microsoft Word[1100]: BUG in libdispatch: 20G165 - 7235 - 0x10002004
Nov 4 12:44:08 tsmith-mbp Microsoft Word[1100]: BUG in libdispatch: 20G165 - 472 - 0x10002004
Nov 4 12:44:09 tsmith-mbp com.apple.xpc.launchd[1] (com.apple.mdworker.shared.06000000-0500-0000-0000-000000000000[1813]): Service exited due to SIGKILL | sent by mds[97]
Nov 4 12:44:26 tsmith-mbp com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0700-0000-0000-000000000000[1815]): Service exited due to SIGKILL | sent by mds[97]
Nov 4 12:44:34 tsmith-mbp com.apple.xpc.launchd[1] (application.com.microsoft.errorreporting.67474742.67474747[1819]): Service exited with abnormal code: 1
Nov 4 12:44:40 tsmith-mbp Microsoft Word[1100]: BUG in libdispatch client: _dispatch_kevent_mach_msg_drain: message reception failed unknown error code - 0x1000600b
Nov 4 12:44:42 tsmith-mbp com.apple.xpc.launchd[1] (com.apple.mdworker.shared.08000000-0300-0000-0000-000000000000[1816]): Service exited due to SIGKILL | sent by mds[97]
Nov 4 12:44:53 tsmith-mbp Microsoft Word[1100]: Libnotify: notify_get_state failed with code 36 (268451842) on line 3866
Nov 4 12:44:56 tsmith-mbp com.apple.xpc.launchd[1] (application.com.microsoft.Word.67448530.67448535[1100]): Service exited due to SIGKILL | sent by loginwindow[141]
I've tried to reinstall Word, including deleting all the library files as detailed here, but to no avail.
Does anybody know what is causing the libdispatch failure and how we might resolve this?
Thank you!
