When trying to open files (Excel, Word, PowerPoint) the program often "locks"

Occasional Contributor

Hi,

 

When I try to open Excel, Word or PowerPoint files either from my OneDrive for Business or from one of my Teams, about 50% of the time, the office program never opens, it just get "stuck" like on the attached picture with a weird filename in the bottom. It is the same whether it is Excel, Word or PowerPoint.

 

I then have to "kill" the program and try to open the file again - this time I'm prompted to open in safe-mode due to a serious error.

Like I said, this happens about 50% of the times I want to open a file with the installed Office program.

 

I have a Office 365 Enterprise E3 licence and my installed Office is Microsoft Office Professional Plus 2016

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