Problem sending from shared mailbox in office 365 through Outlook 2016.

[Ste Pap]

Hi I have a unusual problem .

I created a main mail account info@contoso.gr and a shared Mailbox dokimastiko@contoso.gr

Through Outlook 2016 I can receive but I can’t send.

Through OWA web outlook I can send through sharedmailbox

Through local outlook 2016 i recieve an email when sendig from shared in my inbox of info@contoso.gr tha says

The error is [0x80070005-0x000004dc-0x00000524].

Κεφαλίδες απόκρισης του Exchange:

      request-id: 34553ded-2566-4b1f-ba6f-80fce58f7ccd

      X-ServerApplication: Exchange/15.20.1143.017

      X-FEServer: VI1PR0701CA0030

      X-BEServer: VI1PR04MB4270

      X-CalculatedBETarget: VI1PR04MB4270.eurprd04.prod.outlook.com

      X-RequestId: {34AB363A-116F-47BD-A70A-7A8542244FD5}:33

      X-ClientInfo: {57B70A97-F2DD-4861-864B-6CD8FF0E5A07}:24640033

      X-ElapsedTime: 93

      X-BackEndHttpStatus: 200

      X-ResponseCode: 0

      X-DiagInfo: VI1PR04MB4270

      X-RequestType: Execute

__________________________________________________

Σύνοψη ROP:

      0: ropSetProps (10) Υποβλήθηκε σε επεξεργασία (1) Ολοκληρώθηκε (0)

            Αποτέλεσμα ROP: 0

            Κωδικοί απόκρισης: 0

      1: ropSetProps (10) Υποβλήθηκε σε επεξεργασία (1) Ολοκληρώθηκε (0)

            Αποτέλεσμα ROP: 0

            Κωδικοί απόκρισης: 0

      2: ropFlushRecipients (14) Υποβλήθηκε σε επεξεργασία (1) Ολοκληρώθηκε (0)

            Αποτέλεσμα ROP: 0

            Κωδικοί απόκρισης: 0

      3: ropSetProps (10) Υποβλήθηκε σε επεξεργασία (1) Ολοκληρώθηκε (0)

            Αποτέλεσμα ROP: 0

            Κωδικοί απόκρισης: 0

      4: ropTransportSend (74) Υποβλήθηκε σε επεξεργασία (1) Ολοκληρώθηκε (0)

            Αποτέλεσμα ROP: 0

            Κωδικοί απόκρισης: 1244

__________________________________________________

Εξαιρέσεις απόκρισης:

Ευρετήριο ROP: 4

Συσχετισμένο ROP: ropTransportSend (74)

Microsoft.Exchange.Data.Storage.SendAsDeniedException: Can't transport send message. ---> Microsoft.Mapi.MapiExceptionSendAsDenied: MapiExceptionSendAsDenied: Unable to transport send message. (hr=0x80070005, ec=1244)

Diagnostic context:

    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=2576]

    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=148][latency=0]

    Lid: 52176   ClientVersion: 15.20.1143.17

    Lid: 50032   ServerVersion: 15.20.1143.6017

    Lid: 35180 

    Lid: 23226   --- ROP Parse Start ---

    Lid: 27962   ROP: ropSetProps [10]

    Lid: 27962   ROP: ropFlushRecipients [14]

    Lid: 31418   --- ROP Parse Done ---

    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=124]

    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=360][latency=0]

    Lid: 52176   ClientVersion: 15.20.1143.17

    Lid: 50032   ServerVersion: 15.20.1143.6017

    Lid: 35180 

    Lid: 23226   --- ROP Parse Start ---

    Lid: 27962   ROP: ropSetProps [10]

    Lid: 27962   ROP: ropTransportSend [74]

    Lid: 17082   ROP Error: 0x4DC    

    Lid: 44949 

    Lid: 21921   StoreEc: 0x4DC    

    Lid: 27962   ROP: ropExtendedError [250]

    Lid: 1494    ---- Remote Context Beg ----

    Lid: 37692 

    Lid: 37948 

    Lid: 33852   dwParam: 0x0        Msg: SMTP

    Lid: 56248   StoreEc: 0x4DC    

    Lid: 40748   qdwParam: 0xB01000000000001

    Lid: 57132   qdwParam: 0x0              

    Lid: 63016   dwParam: 0x4A

    Lid: 39640   StoreEc: 0x4DC    

    Lid: 45434   Guid: 387f9009-2047-40fe-a9e4-fc6b2872a2b8

    Lid: 10786   dwParam: 0x0        Msg: 15.20.1143.017:VI1PR04MB4270:e968c44f-d165-4330-ae92-74e8f14cd6dd

    Lid: 1750    ---- Remote Context End ----

    Lid: 31418   --- ROP Parse Done ---

    Lid: 22753 

    Lid: 21817   ROP Failure: 0x4DC    

    Lid: 59285 

    Lid: 46997   StoreEc: 0x4DC    

   at Microsoft.Mapi.MapiExceptionHelper.InternalThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, Int32 ec, DiagnosticContext diagCtx, Exception innerException)

   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, IExInterface iUnknown, Exception innerException)

   at Microsoft.Mapi.MapiMessage.TransportSendMessage(PropValue[]& propsToReturn)

   at Microsoft.Exchange.Data.Storage.MapiAccessor.TransportSendMessage(Object mapiObject, ExTimeZone timezone, PropertyDefinition[]& propertyDefinitions, Object[]& propertyValues)

   --- End of inner exception stack trace ---

   at Microsoft.Exchange.Data.Storage.MapiAccessor.TransportSendMessage(Object mapiObject, ExTimeZone timezone, PropertyDefinition[]& propertyDefinitions, Object[]& propertyValues)

   at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()

   at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass154_0.<TransportSend>b__0()

   at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)

Η αποστολή μεταφοράς απέτυχε: αριθμός αστοχίας(25), HResult(0x00000000), ΕC(1244).

Η αποστολή μεταφοράς απέτυχε: αριθμός αστοχίας(22), HResult(0x00000000), ΕC(1244).

Η υποβολή μηνύματος απέτυχε: αναγνωριστικό μηνύματος(1), αριθμός αστοχίας(13), HResult(0x80070005), EC(1244).

(sorry some are in greek language)

I search in to much in web and found that sometimes when create shared mailboxes from office admin GUI page cant give the appropriate access rights, and the solution is to do this with PowerShell.

So I connected in my Exchange online through PowerShell and I don’t know what exactly to do to give permission to my shared account ---> (dokimastiko@contoso.gr) to send mails.

Can some help me with this please?

[#2 · Accepted solution]

Hello @Ste Pap,

I actually am not sure powershell is the way to go.

I think what is happening is actually isolated to outlook and selected the user (assuming you did the permissions right).

From outlook, rather than typing in the address, try to find the user listed in the from button (click on it and go in and select the user to send from.

If that works than you have a cached problem, you can start typing the address, highlight the autofill and delete it.

Additionally I have also seen a new profile solving this problem.

Goodluck, and let me know if either option helps!

Adam

[#3]

Hi Adam, thanks for your time!
I tryied the method that you told me and works! Its a cahce problem as you told me. What i did. I created a contact and insert form from button from and works.
I created a new profile but do not solve the problem.
How can i clean the cache? Is the file like nk2 in office 2007 where is in Roaming?

-----------------------------------

update

I did a clean install and works fine!

[#4]

That is great to hear!

To address your other question in case some poor soul comes across this googling, there is no longer a stored "cache" file like an nk2 file in outlook.

So you either have to clean the objects manually, do a completely new profile and profile name (or fresh install like you did), or run a script like this one - https://gallery.technet.microsoft.com/office/Clearing-AutoComplete-and-92b8d32a#content

Glad you are up and working!