Onenote cannot open and show DCOM error >>> FIXED <<<

%3CLINGO-SUB%20id%3D%22lingo-sub-922061%22%20slang%3D%22en-US%22%3ERe%3A%20Onenote%20cannot%20open%20and%20show%20DCOM%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-922061%22%20slang%3D%22en-US%22%3E%3CP%3EStupid%20issue!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFixed%20as%20below%3A%3C%2FP%3E%3CP%3E%23%23%23%23%23%23%23%23%23%23%23%23%3C%2FP%3E%3CUL%3E%3CLI%3EOpen%20'Windows%20Store'%20app%3B%3C%2FLI%3E%3CLI%3ESearch%20for%20OneNote%3CUL%3E%3CLI%3EIt%20will%20show%20as%20%22already%20instaled%22%20but%20will%20start%20an%20update.%3C%2FLI%3E%3C%2FUL%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-921930%22%20slang%3D%22en-US%22%3EOnenote%20cannot%20open%20and%20show%20DCOM%20error%20%26gt%3B%26gt%3B%26gt%3B%20FIXED%20%26lt%3B%26lt%3B%26lt%3B%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-921930%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Etoday%20OneNote%20cannot%20open%20and%20shows%20an%20error%20on%20the%20Windows%20Event%20Viewer%2FSystem%20logs%20as%20below.%3C%2FP%3E%3CP%3ELaptop%20is%20running%20Windows%2010%20with%20all%20updates%20applied.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHey%20MS%2C%20is%20there%20some%20update%20causing%20this%20issue%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%3C%2FP%3E%3CP%3ENome%20do%20Log%3A%20System%3CBR%20%2F%3EFonte%3A%20Microsoft-Windows-DistributedCOM%3CBR%20%2F%3EData%3A%2021%2F10%2F2019%2009%3A24%3A26%3CBR%20%2F%3EIdentifica%C3%A7%C3%A3o%20do%20Evento%3A10010%3CBR%20%2F%3ECategoria%20da%20Tarefa%3ANenhum%3CBR%20%2F%3EN%C3%ADvel%3A%20Erro%3CBR%20%2F%3EPalavras-chave%3ACl%C3%A1ssico%3CBR%20%2F%3EUsu%C3%A1rio%3A%20ANJO-LENOVO01SS%5CAnjo.Renato%3CBR%20%2F%3EComputador%3A%20ANJO-LENOVO01SSD%3CBR%20%2F%3EDescri%C3%A7%C3%A3o%3A%3CBR%20%2F%3EO%20servidor%20Microsoft.Office.OneNote_16001.12026.20112.0_x64__8wekyb3d8bbwe!microsoft.onenoteim%20n%C3%A3o%20se%20registrou%20no%20DCOM%20dentro%20do%20tempo%20limite%20necess%C3%A1rio.%3CBR%20%2F%3EXML%20de%20Evento%3A%3CBR%20%2F%3E%3CEVENT%20xmlns%3D%22%26quot%3B%26lt%3BA%22%20href%3D%22http%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%22%3E%3CA%20href%3D%22http%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttp%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%3C%2FA%3E%22%26gt%3B%3CBR%20%2F%3E%3CSYSTEM%3E%3CBR%20%2F%3E%3CPROVIDER%20name%3D%22%26quot%3BMicrosoft-Windows-DistributedCOM%26quot%3B%22%20guid%3D%22%26quot%3B%7B1B562E86-B7AA-4131-BADC-B6F3A001407E%7D%26quot%3B%22%20eventsourcename%3D%22%26quot%3BDCOM%26quot%3B%22%3E%3C%2FPROVIDER%3E%3CBR%20%2F%3E%3CEVENTID%20qualifiers%3D%22%26quot%3B0%26quot%3B%22%3E10010%3C%2FEVENTID%3E%3CBR%20%2F%3E%3CVERSION%3E0%3C%2FVERSION%3E%3CBR%20%2F%3E%3CLEVEL%3E2%3C%2FLEVEL%3E%3CBR%20%2F%3E%3CTASK%3E0%3C%2FTASK%3E%3CBR%20%2F%3E%3COPCODE%3E0%3C%2FOPCODE%3E%3CBR%20%2F%3E%3CKEYWORDS%3E0x8080000000000000%3C%2FKEYWORDS%3E%3CBR%20%2F%3E%3CTIMECREATED%20systemtime%3D%22%26quot%3B2019-10-21T12%3A24%3A26.749394700Z%26quot%3B%22%3E%3C%2FTIMECREATED%3E%3CBR%20%2F%3E%3CEVENTRECORDID%3E39381%3C%2FEVENTRECORDID%3E%3CBR%20%2F%3E%3CCORRELATION%20activityid%3D%22%26quot%3B%7B08247bf6-60a1-45f2-9a85-bc2f0581f997%7D%26quot%3B%22%3E%3C%2FCORRELATION%3E%3CBR%20%2F%3E%3CEXECUTION%20processid%3D%22%26quot%3B336%26quot%3B%22%20threadid%3D%22%26quot%3B1132%26quot%3B%22%3E%3C%2FEXECUTION%3E%3CBR%20%2F%3E%3CCHANNEL%3ESystem%3C%2FCHANNEL%3E%3CBR%20%2F%3E%3CCOMPUTER%3EANJO-LENOVO01SSD%3C%2FCOMPUTER%3E%3CBR%20%2F%3E%3CSECURITY%20userid%3D%22%26quot%3BS-1-5-21-3094953718-2599856854-3701617156-1002%26quot%3B%22%3E%3C%2FSECURITY%3E%3CBR%20%2F%3E%3C%2FSYSTEM%3E%3CBR%20%2F%3E%3CEVENTDATA%3E%3CBR%20%2F%3E%3CDATA%20name%3D%22%26quot%3Bparam1%26quot%3B%22%3EMicrosoft.Office.OneNote_16001.12026.20112.0_x64__8wekyb3d8bbwe!microsoft.onenoteim%3C%2FDATA%3E%3CBR%20%2F%3E%3C%2FEVENTDATA%3E%3CBR%20%2F%3E%3C%2FEVENT%3E%3C%2FP%3E%3CP%3E%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%23%3C%2FP%3E%3CP%3ENome%20do%20Sistema%20Operacional%20Microsoft%20Windows%2010%20Home%20Single%20Language%3CBR%20%2F%3EVers%C3%A3o%2010.0.18362%20Compila%C3%A7%C3%A3o%2018362%3CBR%20%2F%3EOutra%20Descri%C3%A7%C3%A3o%20do%20Sistema%20Operacional%20N%C3%A3o%20dispon%C3%ADvel%3CBR%20%2F%3EFabricante%20do%20Sistema%20Operacional%20Microsoft%20Corporation%3CBR%20%2F%3ENome%20do%20sistema%20ANJO-LENOVO01SS%3CBR%20%2F%3EFabricante%20do%20sistema%20LENOVO%3CBR%20%2F%3EModelo%20do%20sistema%2081FN%3CBR%20%2F%3ETipo%20do%20sistema%20PC%20baseado%20em%20X64%3CBR%20%2F%3ESKU%20do%20sistema%20LENOVO_MT_81FN_BU_idea_FM_ideapad%20330-15IGM%3CBR%20%2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%3B8632%26quot%3B%22%20threadid%3D%22%26quot%3B6220%26quot%3B%22%3E%3C%2FEXECUTION%3E%3CBR%20%2F%3E%3CCHANNEL%3ESystem%3C%2FCHANNEL%3E%3CBR%20%2F%3E%3CCOMPUTER%3EANJO-LENOVO01SSD%3C%2FCOMPUTER%3E%3CBR%20%2F%3E%3CSECURITY%20userid%3D%22%26quot%3BS-1-5-18%26quot%3B%22%3E%3C%2FSECURITY%3E%3CBR%20%2F%3E%3C%2FSYSTEM%3E%3CBR%20%2F%3E%3CEVENTDATA%3E%3CBR%20%2F%3E%3CDATA%20name%3D%22%26quot%3BupdateTitle%26quot%3B%22%3E9WZDNCRFHVJL-MICROSOFT.OFFICE.ONENOTE%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%20name%3D%22%26quot%3BupdateGuid%26quot%3B%22%3E%7B8be76263-4cc8-4804-9278-aa4a8262db0f%7D%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%20name%3D%22%26quot%3BupdateRevisionNumber%26quot%3B%22%3E1%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%20name%3D%22%26quot%3BserviceGuid%26quot%3B%22%3E%7B855e8a7c-ecb4-4ca3-b045-1dfa50104289%7D%3C%2FDATA%3E%3CBR%20%2F%3E%3C%2FEVENTDATA%3E%3CBR%20%2F%3E%3C%2FEVENT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Contributor

Hi,

 

today OneNote cannot open and shows an error on the Windows Event Viewer/System logs as below.

Laptop is running Windows 10 with all updates applied.

 

Hey MS, is there some update causing this issue??

 

 

########################################

Nome do Log: System
Fonte: Microsoft-Windows-DistributedCOM
Data: 21/10/2019 09:24:26
Identificação do Evento:10010
Categoria da Tarefa:Nenhum
Nível: Erro
Palavras-chave:Clássico
Usuário: ANJO-LENOVO01SS\Anjo.Renato
Computador: ANJO-LENOVO01SSD
Descrição:
O servidor Microsoft.Office.OneNote_16001.12026.20112.0_x64__8wekyb3d8bbwe!microsoft.onenoteim não se registrou no DCOM dentro do tempo limite necessário.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2019-10-21T12:24:26.749394700Z" />
<EventRecordID>39381</EventRecordID>
<Correlation ActivityID="{08247bf6-60a1-45f2-9a85-bc2f0581f997}" />
<Execution ProcessID="336" ThreadID="1132" />
<Channel>System</Channel>
<Computer>ANJO-LENOVO01SSD</Computer>
<Security UserID="S-1-5-21-3094953718-2599856854-3701617156-1002" />
</System>
<EventData>
<Data Name="param1">Microsoft.Office.OneNote_16001.12026.20112.0_x64__8wekyb3d8bbwe!microsoft.onenoteim</Data>
</EventData>
</Event>

########################################

Nome do Sistema Operacional Microsoft Windows 10 Home Single Language
Versão 10.0.18362 Compilação 18362
Outra Descrição do Sistema Operacional Não disponível
Fabricante do Sistema Operacional Microsoft Corporation
Nome do sistema ANJO-LENOVO01SS
Fabricante do sistema LENOVO
Modelo do sistema 81FN
Tipo do sistema PC baseado em X64
SKU do sistema LENOVO_MT_81FN_BU_idea_FM_ideapad 330-15IGM
Processador Intel(R) Celeron(R) N4000 CPU @ 1.10GHz, 1101 Mhz, 2 Núcleo(s), 2 Processador(es) Lógico(s)
Versão/data do BIOS LENOVO 7XCN36WW, 04/09/2019
Versão do SMBIOS 3.0
Versão do Controlador Incorporado 1.36
Modo da BIOS Herdado
Fabricante da BaseBoard LENOVO
Produto BaseBoard LNVNB161216
Versão da BaseBoard SDK0J40679 WIN
Função da Plataforma Móvel
Estado da Inicialização Segura Sem suporte
Configuração PCR7 Ligação Impossível
Pasta do Windows C:\Windows
Pasta do sistema C:\Windows\system32
Dispositivo de inicialização \Device\HarddiskVolume1
Localidade Brasil
Camada de Abstração de Hardware Versão = "10.0.18362.387"
Nome de usuário ANJO-LENOVO01SS\Anjo.Renato
Fuso horário Hora oficial do Brasil
Memória Física (RAM) Instalada 4,00 GB
Memória física total 3,83 GB
Memória física disponível 633 MB
Memória virtual total 7,45 GB
Memória virtual disponível 3,49 GB
Espaço do arquivo de paginação 3,63 GB
Arquivo de paginação C:\pagefile.sys
Proteção de DMA de Kernel Desativado
Segurança baseada em virtualização Não habilitado
Suporte à Criptografia de Dispositivo Motivos da falha da criptografia de dispositivo automática: Associação PCR7 não compatível, Falha na Interface de Teste de Segurança de Hardware, e o dispositivo não está em Espera Moderna, TPM não utilizável
Hyper-V - Extensões de Modo Monitor VM Sim
Hyper-V - Extensões de Conversão de Endereços de Segundo Nível Sim
Hyper-V - Virtualização Habilitada no Firmware Sim
Hyper-V - Proteção de Execução de Dados Sim

2 Replies

Stupid issue!

 

Fixed as below:

############

  • Open 'Windows Store' app;
  • Search for OneNote
    • It will show as "already instaled" but will start an update.

 

This event log entry confirms update

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Nome do Log: System
Fonte: Microsoft-Windows-WindowsUpdateClient
Data: 21/10/2019 09:38:20
Identificação do Evento:19
Categoria da Tarefa:Windows Update Agent
Nível: Informações
Palavras-chave:Êxito,Instalação
Usuário: SISTEMA
Computador: ANJO-LENOVO01SSD
Descrição:
Instalação Bem-sucedida: o Windows instalou com êxito a seguinte atualização: 9WZDNCRFHVJL-MICROSOFT.OFFICE.ONENOTE
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>19</EventID>
<Version>1</Version>
<Level>4</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000018</Keywords>
<TimeCreated SystemTime="2019-10-21T12:38:20.271319000Z" />
<EventRecordID>39390</EventRecordID>
<Correlation />
<Execution ProcessID="8632" ThreadID="6220" />
<Channel>System</Channel>
<Computer>ANJO-LENOVO01SSD</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="updateTitle">9WZDNCRFHVJL-MICROSOFT.OFFICE.ONENOTE</Data>
<Data Name="updateGuid">{8be76263-4cc8-4804-9278-aa4a8262db0f}</Data>
<Data Name="updateRevisionNumber">1</Data>
<Data Name="serviceGuid">{855e8a7c-ecb4-4ca3-b045-1dfa50104289}</Data>
</EventData>
</Event>