Onboarding Devices in the Microsoft 365 Apps Admin Center fails

New Contributor

Some Devices are not present at Inventory
Out of 270 devices I have only 134 present at the inventory section. Upon troubleshooting i have discovered that the key is  missing on problematic machines  



All the computers have the same Office 2021 Pro Plus (retail) and all users have same O365 License which is Business Basic. What am I missing here?


Maybe @Martin Nothnagel can help?

2 Replies
best response confirmed by breakins (New Contributor)
Hi Breakins, the inventory feature in the Apps admin center only supports Office/Microsoft 365 Business Standard and "higher", like premium or Enterprise E3+ plans. Both perpetual Office and Microsoft 365 Business Basic are not supported (as the later does not include a license for the local application). Check

So in short, it is expected that those devices do not show up/onboard to inventory. So from my POV it is actually the other way around: The onboarded 134 ones shouldn't be on inventory, if the configuration is perpetual Office plus Business Basic plan. Do the users of the 134 devices have any other subscription plans assigned, e.g. Visio/Project?

@Martin Nothnagel actually those 134 computers had installation of O365 and users had Business Premium License's. We have recently migrated to perpetual licenses and Business Basic. I see now why it is not working, thanks!