Hi everyone, I have a computer that even after a full Office removal and clean install and won't start Office.
It's a Catalina Mac.
In googling "dwrite10" it seems everyone else has had to reimage a Mac to fix this. Maybe we could isolate a solution based on further info? I will try to gather more information if possible.
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_MEMORY_ERROR (0x000000011c9e3a72)
Date/Time: 2021-01-06 18:25:29 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.44.0.20121301
Crashed Module Name: dwrite10
Crashed Module Version: 16.44.0.201213
Crashed Module Offset: 0x00000000001022fe
Blame Module Name: dwrite10
Blame Module Version: 16.44.0.201213
UnsymbolicatedChecksum: 1F7B01748BFD43D02A5CEB7CC6997A42
Blame Module Offset: 0x00000000001022fe
StackHash: 95ab2a4f2611b9d6-dm_1_bk_bt
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_000070000b2f7fc0
Crashed thread: 4
Thread 0 (0xb26653):
# 1 0x0000000101d33d06 in (Microsoft Word + 0x0000000000745d06) 0x0000000000000000
# 2 0x000000010311df03 in (Microsoft Word + 0x0000000001b2ff03) 0x0000000000000000
# 3 0x0000000101d300fc in (Microsoft Word + 0x00000000007420fc) 0x00007ffeee60ab90
# 4 0x0000000101d1c6a9 in (Microsoft Word + 0x000000000072e6a9) 0x00007ffeee60b090
# 5 0x0000000101d1cc48 in (Microsoft Word + 0x000000000072ec48) 0x00007ffeee60b0b0
# 6 0x000000010251cfcb in (Microsoft Word + 0x0000000000f2efcb) 0x00007ffeee60b160
# 7 0x00000001031879c5 in (Microsoft Word + 0x0000000001b999c5) 0x00007ffeee60f490
# 8 0x00007fff3cee92f6 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x0000000C (CoreFoundation + 0x000000000009e2f6) 0x00007ffeee610c90
# 9 0x00007fff3cee9270 in ____CFXRegistrationPost_block_invoke + 0x0000003F (CoreFoundation + 0x000000000009e270) 0x00007ffeee610ca0
# 10 0x00007fff3cee91da in __CFXRegistrationPost + 0x00000194 (CoreFoundation + 0x000000000009e1da) 0x00007ffeee610cc0
# 11 0x00007fff3cef1688 in ____CFXNotificationPost_block_invoke + 0x00000057 (CoreFoundation + 0x00000000000a6688) 0x00007ffeee610d30
# 12 0x00007fff3ce5a014 in -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 0x0000066A (CoreFoundation + 0x000000000000f014) 0x00007ffeee610d70
# 13 0x00007fff3ce593c7 in __CFXNotificationPost + 0x000002DC (CoreFoundation + 0x000000000000e3c7) 0x00007ffeee611490
# 14 0x00007fff3f0dfaab in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x00000042 (Foundation + 0x0000000000011aab) 0x00007ffeee611710
# 15 0x00007fff3a475873 in -[NSApplication finishLaunching] + 0x0000014D (AppKit + 0x0000000000013873) 0x00007ffeee611740
# 16 0x0000000104053100 in (mbukernel + 0x000000000004d100) 0x00007ffeee611900
# 17 0x00007fff3a4753c7 in -[NSApplication run] + 0x000000FA (AppKit + 0x00000000000133c7) 0x00007ffeee6119e0
# 18 0x00007fff3a464ac8 in _NSApplicationMain + 0x00000309 (AppKit + 0x0000000000002ac8) 0x00007ffeee611ab0
# 19 0x00007fff68ddc3d5 in _start + 0x00000001 (libdyld.dylib + 0x00000000000163d5) 0x00007ffeee611b00
x86_64 Thread State(64bit):
__rax: 0x0000000000000000 __rbx: 0x0000600003a25f80 __rcx: 0x0000600003a25f80 __rdx:0x0000000096e2b053
__rdi: 0x0000600003a25f80 __rsi: 0x0000600001c289e8 __rbp: 0x00007ffeee60ab50 __rsp:0x00007ffeee60ab38
__r8: 0x0000747f42ae5f80 __r9: 0x0000000000000000 __r10: 0x0000000100000000 __r11:0x0000000000000000
__r12: 0x0000000000000001 __r13: 0x00007ffeee60aba0 __r14: 0x00007ffeee60ab60 __r15:0x0000000000000000
__rip: 0x0000000101d33d06 __rflags: 0x0000000000010246 __cs: 0x000000000000002b __fs:0x0000000000000000
__gs: 0x0000000000000000
Thread 1 (0xb26680):
# 1 0x00007fff68f1486a in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x000000000000486a) 0x0000000000000000
# 2 0x000000010401506d in (mbukernel + 0x000000000000f06d) 0x0000000000000000
# 3 0x0000000104015022 in (mbukernel + 0x000000000000f022) 0x000070000b16d150
# 4 0x00000001062d326a in (WLMKernel + 0x000000000000d26a) 0x000070000b16d180
# 5 0x00000001062cf929 in (WLMKernel + 0x0000000000009929) 0x000070000b16d1b0
# 6 0x00000001062cf57e in (WLMKernel + 0x000000000000957e) 0x000070000b16d230
# 7 0x00000001062cf4be in (WLMKernel + 0x00000000000094be) 0x000070000b16d280
# 8 0x00000001062d0f3f in (WLMKernel + 0x000000000000af3f) 0x000070000b16d2f0
# 9 0x00000001050e4527 in (mso20 + 0x0000000000025527) 0x000070000b16d310
# 10 0x0000000105735055 in (mso30 + 0x0000000000007055) 0x000070000b16d320
# 11 0x0000000105751252 in (mso30 + 0x0000000000023252) 0x000070000b16d580
# 12 0x0000000105750f4d in (mso30 + 0x0000000000022f4d) 0x000070000b16d5f0
# 13 0x0000000105756d8b in (mso30 + 0x0000000000028d8b) 0x000070000b16d720
# 14 0x000000010518eff5 in (mso20 + 0x00000000000cfff5) 0x000070000b16e0f0
# 15 0x000000010518eede in (mso20 + 0x00000000000cfede) 0x000070000b16f180
# 16 0x000000010518ecfe in (mso20 + 0x00000000000cfcfe) 0x000070000b16f1d0
...
